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Here, we will be explaining Service Level Agreement, its benefits, types, best practices, examples, and a few other basic things…
Popular communication apps are changing customer support drastically. Learn which messaging apps are best for customer support operations!
When to Use Thank You For Your Patience is a raging question among customer service groups! Here are 5 alternatives and more.
Here, you’ll learn about Zappos’ core values for customer support and how it WOW’ed millions of Americans.
In this article, we compare Support Candy with Fluent Support to see which is the best help desk plugin for WordPress
Learn how to build the perfect knowledge base from 7 industry leaders along with best practices for your businesss!
Positive customer service lines can change a bad conversation into good one. Learn which customer support phrases you should use & avoid!
Customer relations management or CRM is a complex process involving multiple steps. Here we discuss what the CRM process is and more!
The spooky season sales rush can get to any support team. Overcome the challenges with the right tools and the mindset.
Follow up in customer service is an art form and your agents are the performers. Check out how to follow up in style with every customer.
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