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The “trend” right now is going the extra mile for the customers. When you…
Building a technical support team is tough if you don’t have the right plans and goals. Check out what you need for an excellent team!
Customer happiness can bring loyal customers to your brand. But how you can organically make a customer happy? Read these 11 tips.
A customer success manager helps new customers with the onboarding process and get used…
Average handling time is one of the key metrics to measure the eficiency and productivity of your cusotmer support agents.
The only thing changing faster than business strategies are the customer expectations that drive…
Losing customers? Do not know what to do? Follow these 11 customer retention strategies to retain your existing customers and boost profit!
Customer service responses are your best way to improve retention and satisfaction rate, while redudcing response time and customer churn.
24-hour support is one of the toughest milestones a rapidly growing business needs to…
Great customer experience with brands creates loyal customers. But what is customer experience? Learn about CX and how to measure it!
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