What Is Ticket Escalation, And What Are The Rules For It?
We discussed here what a support ticket escalation is and how to do it in the right way for a faster resolution.
A Guide To Creating Customer Service Videos
When it comes to creating customer service videos, it’s not just about creating dazzling videos but making them efficient.
10 Technologies That Will Change The Future Of Customer Service
Day by day, technology is evolving and making regular tasks simpler. But is it going to affect the future of customer service?
What Is Sales Support? Why You Need To Improve This
Do you know that sales support is essential for your business’s survival? Here, you will get the answer: what is sales support?
10 Customer Service Interview Questions And Answers
You will face these 10 commonly asked customer service interview questions: Let’s see the best answers and tips.
Big Data Analytics to Improve Customer Experience
To rule and sustain in a competitive market, big companies use data analytics to improve customer experience.
6 Interesting Customer Service Case Studies to Inspire You
Interesting customer service case studies are a fun read. Also teach valuable lessons to provide the best customer experience
5 Customer Service Workflows for 2025
Customer service workflows can help create an exceptional expereince for your customers and your agents together!
Best WordPress Knowledge Base Plugins for 2025 [Free tools + Setup Guide]
Find the best WordPress plugins for your business and build the Knowledge Base your customers will love and appreciate.
Delegating Tasks: Do less to get more done
Delegating tasks is by far one of most underrated skills for upper management roles and we want to change that for good!
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