Customer Service Analytics: What You Need To Know For Business Growth
Customer Service Analytics is the ultimate weapon to grow your business exponentially if you know how to use it the right way
Maximizing Potential: The Comprehensive Benefits of Managed IT Support
Businesses across all industries rely heavily on robust and secure IT infrastructure to ensure…
Fluent Support 1.7.8: MemberPress Integration, Ticket search and more
We’re excited to unveil the latest upgrade to Fluent Support: version 1.7.8! This release…
White Label WordPress Support Strategies for Agencies
Delve into the world of White Label WordPress support strategies tailored for agencies. Uncover behind-the-scenes insights into optimizing client.
Customer Support on Twitter (how to make it work)
The social revolution has brought customers closer to brands than ever before. It’s mandatory…
20 Best Customer Service Tips for Small Business
Elevate your service game with customer service tips and set your business apart in the competitive landscape.
How To Deliver Bad News In A Positive Way To Customers
Here are a few tricks on how to deliver bad news in a positive way with a sample. With these, you can build a better customer experience.
What Is Ticket Escalation, And What Are The Rules For It?
We discussed here what a support ticket escalation is and how to do it in the right way for a faster resolution.
Automated Ticket Routing: For Better And Faster Customer Support
Tired of assigning tickets manually to agents one by one? Use automated ticket routing to boost productivity.
Fluent Support 1.7.7: Satisfaction Rating, Draft Saving, CRM action and more
Fluent Support latest version is out! Get the inside scoop on what makes this plugin more powerful to bring excellent customer support.
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