What is Average Handling Time in Customer Support?
Average handling time is one of the key metrics to measure the eficiency and productivity of your cusotmer support agents.
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Customer Service Canned Responses for 2025
Customer service responses are your best way to improve retention and satisfaction rate, while redudcing response time and customer churn.
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What Is Customer Satisfaction & How to Achieve It?
Customer satisfaction is the only reliable way to keep your customers coming back. It…
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11 Ecommerce Customer Service Best Practices You Should Follow
Struggling with customer satisfaction with your ecommerce store? Follow these best practice of ecommerce customer service and increase sales!
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Fluent Support 1.5.6: New FluentCRM actions, Agent Bookmarks, Ticket merge and more!
Great news guys! Fluent Support 1.5.6 is finally out. Join us as we dive…
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Customer Support Definition and Why it’s Important for Your Business
Customer support is changing day by day. Modern customer support is not as exact…
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10 Tips to Make a Website Customers Love
Your website is where your business lives, follow these tips to make a website customers love and you can be proud of.
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Customer Support: Help Desk Automation
Want to learn how you can use customer support automation to drive exceptional customer experience? We've got you covered!
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“Happy to Help” and 5 alternatives!
In between Hollywood and your day-to-day social interactions, one thing is common. Cliches are…
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8 Tips on How to Say No to Customers Professionally
Dealing with angry customers is everyday work for customer service and support teams. Happy…
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What is Omnichannel Support?
What is Omnichannel customer support? Find out the benefits of omnichannel support and how you can implement it in your business!
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Managing Customer Expectations
Here’s how you can discover your customer expectations and manage them by adopting customer-centric policies.
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Why Customer Support and Service aren’t the same?
If you’ve been using Customer support and customer service interchangeably for the better part…
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13 Poor Customer Service Examples and How to Fix Them
Customer support is the backbone of businesses. Here are 13 bad customer support service examples you should avoid and how to fix them.
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Fluent Support: Objectives and Vision
In the past, customer support was an in-person kind of real-time interaction, mostly confined…
