Make tickets break up with stress — Flat 20% Discount on Fluent Support.
Make tickets break up with stress — Flat 20% Discount on Fluent Support.
August 16, 2022
Customer relations has been the buzzword for quite a while now. Yet very few…
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August 5, 2022
The “trend” right now is going the extra mile for the customers. When you…
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July 29, 2022
Building a technical support team is tough if you don’t have the right plans and goals. Check out what you need for an excellent team!
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June 24, 2022
Average handling time is one of the key metrics to measure the eficiency and productivity of your cusotmer support agents.
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June 20, 2022
The only thing changing faster than business strategies are the customer expectations that drive…
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June 15, 2022
Customer service responses are your best way to improve retention and satisfaction rate, while redudcing response time and customer churn.
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June 10, 2022
24-hour support is one of the toughest milestones a rapidly growing business needs to…
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June 6, 2022
Customer satisfaction is the only reliable way to keep your customers coming back. It…
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June 3, 2022
Customer acquisition cost or CAC is a business metric similar to churn rate and…
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May 27, 2022
Resolving customer complaints is an opportunity for your business to build trust and show reliability. Check out 7 ways to resolve complaints
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May 17, 2022
Emails are one of the core channels for support teams. Check out how email piping can make your support team even more effcient.
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May 13, 2022
Your website is where your business lives, follow these tips to make a website customers love and you can be proud of.
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May 11, 2022
No two customers are alike. That’s a fact. No matter what the business you…
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April 28, 2022
Find out everything you need to know about Proactive Customer Support and how you can apply it for better customer experience.
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April 12, 2022
Want to learn how you can use customer support automation to drive exceptional customer experience? We've got you covered!
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April 4, 2022
In between Hollywood and your day-to-day social interactions, one thing is common. Cliches are…
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March 24, 2022
Customer support is arguably one of the most intensive aspects of a business. Especially…
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March 18, 2022
Customer service is the gateway that makes the final delivery of what your business…
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March 11, 2022
What is Omnichannel customer support? Find out the benefits of omnichannel support and how you can implement it in your business!
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March 8, 2022
Here’s how you can discover your customer expectations and manage them by adopting customer-centric policies.
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March 4, 2022
If you’ve been using Customer support and customer service interchangeably for the better part…
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