Scale your Business to 24-Hour Support
24-hour support is one of the toughest milestones a rapidly growing business needs to…
What is Customer Experience & Why It’s Important? (And How to Measure It)
Great customer experience with brands creates loyal customers. But what is customer experience? Learn about CX and how to measure it!
How to Calculate Customer Lifetime Value
Ever wonder why some customers come back to your business again and again? Why…
Different Types of Customers for any Business
No two customers are alike. That’s a fact. No matter what the business you…
Customer Service Voice: The importance of tone of voice in customer service
“Handle them carefully, for words have more power than atom bombs.” —Pearl Strachan Hurd…
What is Proactive Customer Support?
Find out everything you need to know about Proactive Customer Support and how you can apply it for better customer experience.
Why Balancing Speed and Quality is Crucial for Customer Service Success
Speed and quality both play an important role in customer service. But as a business, which one is more important for you? Learn here.
“Happy to Help” and 5 alternatives!
In between Hollywood and your day-to-day social interactions, one thing is common. Cliches are…
7 Actionable Tips to Reduce Customer Churn Rate
Business needs customers and no one love losing their customers. Companies rush to acquire…
10 Must-Have Customer Service Skills in 2025
Customer service is the gateway that makes the final delivery of what your business…
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