5 Steps to Building a Technical Support Team
Building a technical support team is tough if you don’t have the right plans and goals. Check out what you need for an excellent team!
What is Customer Happiness and 11 Ways to Achieve It
Customer happiness can bring loyal customers to your brand. But how you can organically make a customer happy? Read these 11 tips.
11 Customer Retention Strategies for Small Business
Losing customers? Do not know what to do? Follow these 11 customer retention strategies to retain your existing customers and boost profit!
Scale your Business to 24-Hour Support
24-hour support is one of the toughest milestones a rapidly growing business needs to…
What is Customer Experience & Why It’s Important? (And How to Measure It)
Great customer experience with brands creates loyal customers. But what is customer experience? Learn about CX and how to measure it!
How to Calculate Customer Lifetime Value
Ever wonder why some customers come back to your business again and again? Why…
Different Types of Customers for any Business
No two customers are alike. That’s a fact. No matter what the business you…
Customer Service Voice: The importance of tone of voice in customer service
“Handle them carefully, for words have more power than atom bombs.” —Pearl Strachan Hurd…
What is Proactive Customer Support?
Find out everything you need to know about Proactive Customer Support and how you can apply it for better customer experience.
Why Balancing Speed and Quality is Crucial for Customer Service Success
Speed and quality both play an important role in customer service. But as a business, which one is more important for you? Learn here.
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