What is Average Handling Time in Customer Support?
Average handling time is one of the key metrics to measure the eficiency and productivity of your cusotmer support agents.
Customer Service Canned Responses for 2025
Customer service responses are your best way to improve retention and satisfaction rate, while redudcing response time and customer churn.
Customer Satisfaction Explained: What it Does and How to Measure it?
In 2024, customer satisfaction is the only reliable way to keep your customers coming…
11 Ecommerce Customer Service Best Practices You Should Follow
Struggling with customer satisfaction with your ecommerce store? Follow these best practice of ecommerce customer service and increase sales!
Fluent Support 1.5.6: New FluentCRM actions, Agent Bookmarks, Ticket merge and more!
Great news guys! Fluent Support 1.5.6 is finally out. Join us as we dive…
Customer Profiling in 3 Simple Steps
People come in all shapes and sizes. So how can all your customers be…
Customer Support Definition and Why it’s Important for Your Business
Customer support is changing day by day. Modern customer support is not as exact…
10 Tips to Make a Website Customers Love
Your website is where your business lives, follow these tips to make a website customers love and you can be proud of.
What is Proactive Customer Support?
Find out everything you need to know about Proactive Customer Support and how you can apply it for better customer experience.
Customer Support: Help Desk Automation
Like most parts of modern businesses, customer support relies heavily on automation. Customer support…
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