Keys to Building Lasting Customer Relations
Customer relations has been the buzzword for quite a while now. Yet very few…
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Guide to Customer Onboarding: Benefits, Examples, Strategy & Process for Small Business
Seamless customer onboarding process is important for high customer retention and engagement. Learn how to create an effective one.
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6 Best Practices to Build a Solid Customer Experience Strategy for Small Business
Customer experience strategy is a new management approach companies take to reach high customer…
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A Guide to Dealing with Abusive Customers
The “trend” right now is going the extra mile for the customers. When you…
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5 Steps to Building a Technical Support Team
Building a technical support team is tough if you don’t have the right plans and goals. Check out what you need for an excellent team!
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What is a Customer Success Manager and What Do They Do?
A customer success manager helps new customers with the onboarding process and get used…
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What is Average Handling Time in Customer Support?
Average handling time is one of the key metrics to measure the eficiency and productivity of your cusotmer support agents.
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Customer Service Canned Responses for 2025
Customer service responses are your best way to improve retention and satisfaction rate, while redudcing response time and customer churn.
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What Is Customer Satisfaction & How to Achieve It?
Customer satisfaction is the only reliable way to keep your customers coming back. It…
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11 Ecommerce Customer Service Best Practices You Should Follow
Struggling with customer satisfaction with your ecommerce store? Follow these best practice of ecommerce customer service and increase sales!
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