A Guide to Dealing with Abusive Customers
The “trend” right now is going the extra mile for the customers. When you…
5 Steps to Building a Technical Support Team
Building a technical support team is tough if you don’t have the right plans and goals. Check out what you need for an excellent team!
What is a Customer Success Manager and What Do They Do?
A customer success manager helps new customers with the onboarding process and get used…
What is Average Handling Time in Customer Support?
Average handling time is one of the key metrics to measure the eficiency and productivity of your cusotmer support agents.
Customer Service Canned Responses for 2025
Customer service responses are your best way to improve retention and satisfaction rate, while redudcing response time and customer churn.
What Is Customer Satisfaction & How to Achieve It?
Customer satisfaction is the only reliable way to keep your customers coming back. It…
11 Ecommerce Customer Service Best Practices You Should Follow
Struggling with customer satisfaction with your ecommerce store? Follow these best practice of ecommerce customer service and increase sales!
Fluent Support 1.5.6: New FluentCRM actions, Agent Bookmarks, Ticket merge and more!
Great news guys! Fluent Support 1.5.6 is finally out. Join us as we dive…
Customer Profiling in 3 Simple Steps
People come in all shapes and sizes. So how can all your customers be…
Customer Support Definition and Why it’s Important for Your Business
Customer support is changing day by day. Modern customer support is not as exact…
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