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We discussed here what a support ticket escalation is and how to do it in the right way for a faster resolution.
Explore how businesses measure and leverage the ‘Customer Health Score’ to predict customer loyalty and retention.
How do you motivate your team of customer support agents? If you are looking for some ideas about it, then read this article.
Tired of assigning tickets manually to agents one by one? Use automated ticket routing to boost productivity.
Merry Christmas vs. Happy Holidays: Christmas greetings have become a nightmare for businesses trying to navigate the cultural landscape!
Either improve your first response time (FRT) or reduce customer satisfaction. Don’t you know the meaning of FRT or anything else? Read now!
Let’s take a quick dive into Repeat Customer Rate, and find out how we can generate 3x more revenue by utilizing this crucial KPI.
When it comes to creating customer service videos, it’s not just about creating dazzling videos but making them efficient.
Zendesk alternatives that are built to make customer service simple, effective and cost-friendly for any type of business.
Here, we will discuss the 7 things customers hate while seeking help that we think are the most crucial to avoid and tackle as a business.
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