Zappos Core Values Focusing Customer Support: A Billion Dollar Story
Here, you’ll learn about Zappos’ core values for customer support and how it WOW’ed millions of Americans.
7 Brands with the best Knowledge Base
Learn how to build the perfect knowledge base from 7 industry leaders along with best practices for your businesss!
Support Tricks to Treat Your Customers this Holiday Season
The spooky season sales rush can get to any support team. Overcome the challenges with the right tools and the mindset.
10 Customer Engagement Best Practices for Small Business
Engaged customers are an asset for small business because they drive sales. Learn the best practice of customer engagement to increase sales!
Customer Profitability Analysis: Definition, Formula, Benefits
Customer Profitability Analysis is one of the best ways to evaluate your business performance as well as customer segments
Keys to Building Lasting Customer Relations
Customer relations has been the buzzword for quite a while now. Yet very few…
Guide to Customer Onboarding: Benefits, Examples, Strategy & Process for Small Business
Seamless customer onboarding process is important for high customer retention and engagement. Learn how to create an effective one.
6 Best Practices to Build a Solid Customer Experience Strategy for Small Business
Customer experience strategy is a new management approach companies take to reach high customer…
A Guide to Dealing with Abusive Customers
The “trend” right now is going the extra mile for the customers. When you…
5 Steps to Building a Technical Support Team
Building a technical support team is tough if you don’t have the right plans and goals. Check out what you need for an excellent team!
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