What even is a Customer Support Ticket?
Everything you need to know about customer support ticket and ticketing systems for customer service management.
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Deadly Sins of Customer Support Small Businesses Should Avoid
Customer support can serve small businesses well when it’s not part of the business…
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What is Hybrid IT Support? Will it be a Good Option for Your Business?
Following the COVID-19 outbreak, the state of the global economy and health crises have…
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8 Customer Service Objectives Small Business Should Follow
Need help determining your business customer service objectives? Or don’t know how to write customer service resume objectives? Read here!
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6 B2B companies with the Best Customer Experience
Here are the top 6 companies that redefined customer experience in B2B segment and it made all the difference.
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Top Communication Apps for Stellar Customer Support
Popular communication apps are changing customer support drastically. Learn which messaging apps are best for customer support operations!
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Zappos Core Values Focusing Customer Support: A Billion Dollar Story
Here, you’ll learn about Zappos’ core values for customer support and how it WOW’ed millions of Americans.
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7 Brands with the best Knowledge Base
Learn how to build the perfect knowledge base from 7 industry leaders along with best practices for your businesss!
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Support Tricks to Treat Your Customers this Holiday Season
The spooky season sales rush can get to any support team. Overcome the challenges with the right tools and the mindset.
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10 Customer Engagement Best Practices for Small Business
Engaged customers are an asset for small business because they drive sales. Learn the best practice of customer engagement to increase sales!
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