Improve customer support efficiency and boost agent productivity effortlessly
Average handling time is one of the key metrics to measure the eficiency and productivity of your cusotmer support agents.
The only thing changing faster than business strategies are the customer expectations that drive…
Losing customers? Do not know what to do? Follow these 11 customer retention strategies to retain your existing customers and boost profit!
Customer service responses are your best way to improve retention and satisfaction rate, while redudcing response time and customer churn.
24-hour support is one of the toughest milestones a rapidly growing business needs to…
Great customer experience with brands creates loyal customers. But what is customer experience? Learn about CX and how to measure it!
In 2025, customer satisfaction is the only reliable way to keep your customers coming…
Ever wonder why some customers come back to your business again and again? Why…
Customer acquisition cost or CAC is a business metric similar to churn rate and…
Struggling with customer satisfaction with your ecommerce store? Follow these best practice of ecommerce customer service and increase sales!
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