How To Deliver Bad News In A Positive Way To Customers
Here are a few tricks on how to deliver bad news in a positive way with a sample. With these, you can build a better customer experience.
What Is Ticket Escalation, And What Are The Rules For It?
We discussed here what a support ticket escalation is and how to do it in the right way for a faster resolution.
Automated Ticket Routing: For Better And Faster Customer Support
Tired of assigning tickets manually to agents one by one? Use automated ticket routing to boost productivity.
Fluent Support 1.7.7: Satisfaction Rating, Draft Saving, CRM action and more
Fluent Support latest version is out! Get the inside scoop on what makes this plugin more powerful to bring excellent customer support.
A Guide To Creating Customer Service Videos
When it comes to creating customer service videos, it’s not just about creating dazzling videos but making them efficient.
8 Zendesk Alternatives to Scale Customer Support in 2025
Zendesk alternatives that are built to make customer service simple, effective and cost-friendly for any type of business.
7 Best Tools To Improve Agent Productivity
Support agents should always be at their best. To be like that, we have seven tools to improve agent productivity.
10 Technologies That Will Change The Future Of Customer Service
Day by day, technology is evolving and making regular tasks simpler. But is it going to affect the future of customer service?
What Is Sales Support? Why You Need To Improve This
Do you know that sales support is essential for your business’s survival? Here, you will get the answer: what is sales support?
10 Customer Service Interview Questions And Answers
You will face these 10 commonly asked customer service interview questions: Let’s see the best answers and tips.
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