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Improve customer support efficiency and boost agent productivity effortlessly
Fluent Support VS Awesome Support: Which One is The Best Helpdesk for WordPress?
Having second thoughts about deciding which WordPress helpdesk to use? Read full
October 23, 2022
14 Examples of Customer Service Phrases You Should Use (& Avoid)
Positive customer service lines can change a bad conversation into good one.
October 21, 2022
Fluent Support 1.6.6: Ticket Importer, Activity Filters, Hourly Reports, New Trigger & more
The new 1.6.6. update will transform the way you use Fluent Support
October 19, 2022
Steps in the CRM Process
Customer relations management or CRM is a complex process involving multiple steps.
October 17, 2022
Support Tricks to Treat Your Customers this Holiday Season
The spooky season sales rush can get to any support team. Overcome
October 6, 2022
The Art of Follow Up in Customer Service
Follow up in customer service is an art form and your agents
September 27, 2022
WordPress Payment and Donation plugin review: Paymattic
Reviewing the latest Payment Donations & Subscriptions Plugin by Paymattic – Best
September 18, 2022
Fluent Support vs. Help Scout: Comparing WordPress Help Desks
We put a SaaS and a self-hosted help desk to the test.
September 13, 2022
How to Create a Customer Feedback Form That Actually Works
Customer feedback form is important to collect customer data. Use these feedback
September 9, 2022
What is Gross and Net sales? [Calcualtions and the differences]
Learn to distinguish Gross and Net sales along with how you can
September 2, 2022
Is the Customer Always Right?
Customer is always right? Are they really? We took a look at
August 29, 2022
How to Develop Customer Service Promise for Small Business
Do you commit to the promise you give to your customer? If
August 26, 2022
10 Customer Engagement Best Practices for Small Business
Engaged customers are an asset for small business because they drive sales.
August 25, 2022
Fluent Support 1.6.1: LearnPress Integration, Split Tickets & More New Improvements!
Upgrade your customer support ticketing system with Fluent Support 1.6.1! With New
August 19, 2022
Customer Profitability Analysis: Definition, Formula, Benefits
Customer Profitability Analysis is one of the best ways to evaluate your
August 18, 2022
Guide to Customer Onboarding: Benefits, Examples, Strategy & Process for Small Business
Seamless customer onboarding process is important for high customer retention and engagement.
August 12, 2022
6 Best Practices to Build a Solid Customer Experience Strategy in 2026
Customer experience strategy is a new management approach companies take to reach
August 8, 2022
A Guide to Dealing with Abusive Customers
The “trend” right now is going the extra mile for the customers.
August 5, 2022
5 Steps to Building a Technical Support Team
Building a technical support team is tough if you don’t have the
July 29, 2022
What is Customer Happiness and 11 Ways to Achieve It
Customer happiness can bring loyal customers to your brand. But how you
July 22, 2022
What is a Customer Success Manager and What Do They Do?
A customer success manager helps new customers with the onboarding process and
July 20, 2022