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What is Email Piping and Why?
Emails are one of the core channels for support teams. Check out
May 17, 2022
10 Tips to Make a Website Customers Love
Your website is where your business lives, follow these tips to make
May 13, 2022
Customer Service Voice: The importance of tone of voice in customer service
“Handle them carefully, for words have more power than atom bombs.” —Pearl
May 2, 2022
Why Balancing Speed and Quality is Crucial for Customer Service Success
Speed and quality both play an important role in customer service. But
April 22, 2022
Customer Support: Help Desk Automation
Want to learn how you can use customer support automation to drive
April 12, 2022
12 Ways to Deliver Good Customer Service
Great customer service helps you create loyal customers. But how can you
April 7, 2022
“Happy to Help” and 5 alternatives!
In between Hollywood and your day-to-day social interactions, one thing is common.
April 4, 2022
8 Tips on How to Say No to Customers Professionally
Dealing with angry customers is everyday work for customer service and support
March 28, 2022
How to Reduce Customer Support Costs
Customer support is arguably one of the most intensive aspects of a
March 24, 2022
10 Must-Have Customer Service Skills in 2025
Customer service is the gateway that makes the final delivery of what
March 18, 2022
7 Game-Changing Best Practices for B2C Customer Service Excellence
Want to level up your B2C customer service experience? Follow these 7
March 14, 2022
What is Omnichannel Support?
What is Omnichannel customer support? Find out the benefits of omnichannel support
March 11, 2022
10 Ways to Measure Customer Service
Learn how to evaluate your customer support teams using customer service metrics.
March 9, 2022
Managing Customer Expectations
Here’s how you can discover your customer expectations and manage them by
March 8, 2022
8 Types of Customer Support Data & How to Collect Them
Customer support data tells a lot about your business. Here are 8
March 7, 2022
Why Customer Support and Service aren’t the same?
If you’ve been using Customer support and customer service interchangeably for the
March 4, 2022
7 Ways to Make Most of Your Customer Support Data Effectively
Customer data is the single most valuable thing to a business. Customer
March 3, 2022
Fluent Support 1.5.5 Release: WhatsApp & Webhook Integration is Here!
Yaa! Here we are again with another update! Fluent Support 1.5.5 is
March 2, 2022
How to Calculate Customer Support Cost?
Customer support is essential for any business these days. Customers always stumble
February 28, 2022
9 Best Customer Service Channels & How to Pick the Right One
In today’s landscape, customer support channels are changing overnight. Customers now have
February 25, 2022
Best Free Open Source Ticketing Systems
If you can’t pick which free help desk is right for you,
February 24, 2022