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Improve customer support efficiency and boost agent productivity effortlessly
Fluent Support 1.5.7: Global Customer Search, Customer Password Reset option and more!
Looking for the best helpdesk plugin for WordPress? Fluent Support 1.5.7 is
July 7, 2022
6 Ways to Use Data Analytics for Non-profits with Google Analytics
Donations are the lifeblood of a non-profit business. Get data analytics for
June 30, 2022
What is Average Handling Time in Customer Support?
Average handling time is one of the key metrics to measure the
June 24, 2022
What is Customer Focus: 5 Customer-Focused Brands in 2025!
The only thing changing faster than business strategies are the customer expectations
June 20, 2022
Customer Service Canned Responses for 2025
Customer service responses are your best way to improve retention and satisfaction
June 15, 2022
Scale your Business to 24-Hour Support
24-hour support is one of the toughest milestones a rapidly growing business
June 10, 2022
What is Customer Experience & Why It’s Important? (And How to Measure It)
Great customer experience with brands creates loyal customers. But what is customer
June 8, 2022
What Is Customer Satisfaction & How to Achieve It?
Customer satisfaction is the only reliable way to keep your customers coming
June 6, 2022
How to Calculate Customer Lifetime Value
Ever wonder why some customers come back to your business again and
June 4, 2022
What is Customer Acquisition Cost and Why it Matters?
Customer acquisition cost or CAC is a business metric similar to churn
June 3, 2022
11 Ecommerce Customer Service Best Practices You Should Follow
Struggling with customer satisfaction with your ecommerce store? Follow these best practice
May 29, 2022
Resolving Customer Complaints: Guide with Examples
Resolving customer complaints is an opportunity for your business to build trust
May 27, 2022
Fluent Support 1.5.6: New FluentCRM actions, Agent Bookmarks, Ticket merge and more!
Great news guys! Fluent Support 1.5.6 is finally out. Join us as
May 26, 2022
Mastering Email Etiquette: 17 Rules and Tips for Professional Communication
Email is the oldest digital communication tool used today. There are 4
May 24, 2022
Feature Benefit Selling: How to Sell Your Product or Service Effectively
“What customer problems are you going to solve?” Before spending money on
May 22, 2022
Customer Support Definition and Why it’s Important for Your Business
Customer support is changing day by day. Modern customer support is not
May 20, 2022
What is Email Piping and Why?
Emails are one of the core channels for support teams. Check out
May 17, 2022
10 Tips to Make a Website Customers Love
Your website is where your business lives, follow these tips to make
May 13, 2022
Customer Service Voice: The importance of tone of voice in customer service
“Handle them carefully, for words have more power than atom bombs.” —Pearl
May 2, 2022
Why Balancing Speed and Quality is Crucial for Customer Service Success
Speed and quality both play an important role in customer service. But
April 22, 2022
Customer Support: Help Desk Automation
Want to learn how you can use customer support automation to drive
April 12, 2022