Knowledge & Practices
Find clear customer support advice, practical methods, and helpful insights designed to improve daily service and overall team performance.
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Customer Advocacy: Meaning, Examples, Strategies, Framework
Here, we’ll be exploring customer advocacy and why & how businesses must
December 15, 2022
Deadly Sins of Customer Support Small Businesses Should Avoid
Customer support can serve small businesses well when it’s not part of
December 9, 2022
What is Hybrid IT Support? Will it be a Good Option for Your Business?
Following the COVID-19 outbreak, the state of the global economy and health
December 8, 2022
Difference between Sales and Customer Service
The difference between Customer service and Sales is a source of debate
December 6, 2022
12 Major Customer Service Challenges
Customer service is evolving and so are the challenges. Every team needs
December 2, 2022
8 Customer Service Objectives Small Business Should Follow
Need help determining your business customer service objectives? Or don’t know how
November 29, 2022
Outsourced Technical Support VS In-House Technical Support
Here, we will closely examine whether it’s truly better to keep an
November 18, 2022
Thank You For Your Patience + 10 Alternatives
When to Use Thank You For Your Patience is a raging question
November 1, 2022
Zappos Core Values Focusing Customer Support: A Billion Dollar Story
Here, you’ll learn about Zappos’ core values for customer support and how
October 31, 2022
14 Examples of Customer Service Phrases You Should Use (& Avoid)
Positive customer service lines can change a bad conversation into good one.
October 21, 2022
Is the Customer Always Right?
Customer is always right? Are they really? We took a look at
August 29, 2022
Keys to Building Lasting Customer Relations
Customer relations has been the buzzword for quite a while now. Yet
August 16, 2022
What is Average Handling Time in Customer Support?
Average handling time is one of the key metrics to measure the
June 24, 2022
11 Customer Retention Strategies for Small Business
Losing customers? Do not know what to do? Follow these 11 customer
June 16, 2022
Customer Service Canned Responses for 2025
Customer service responses are your best way to improve retention and satisfaction
June 15, 2022
11 Ecommerce Customer Service Best Practices You Should Follow
Struggling with customer satisfaction with your ecommerce store? Follow these best practice
May 29, 2022
Customer Support Definition and Why it’s Important for Your Business
Customer support is changing day by day. Modern customer support is not
May 20, 2022
What is Email Piping and Why?
Emails are one of the core channels for support teams. Check out
May 17, 2022
Different Types of Customers for any Business
No two customers are alike. That’s a fact. No matter what the
May 11, 2022
Customer Service Voice: The importance of tone of voice in customer service
“Handle them carefully, for words have more power than atom bombs.” —Pearl
May 2, 2022
What is Proactive Customer Support?
Find out everything you need to know about Proactive Customer Support and
April 28, 2022
Support to Superheroes
Transform your support agents into superheroes with the most affordable WordPress Support plugin.
