Nishat Shahriyar

Nishat Shahriyar

Product Marketing Lead, (Fluent Forms), Former (Fluent Support)


About

I am a Full Stack Product Marketer by day, a Content Creator by night. My passion is Content Marketing through strategy, content creation and 360-degree customer experience. I love exploring new ideas and meeting new people who are always curious.

Articles

    How to Build a customer support team

    June 6, 2024

    How To Build A Customer Support Team – Complete Guide

    If you building a customer support team or just want to check what’s missing in your system this is your 101 guide for that.

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    fluent support helpdesk wordpress

    December 30, 2022

    What Makes Fluent Support the Best WordPress Helpdesk in 2025?

    What are the features that makes Fluent Support the best WordPress helpdesk? Take a look and decide for yourself!

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    customer support for christmas rush hour

    December 10, 2022

    How to Handle Holiday Time Customer Service on Christmas Rush

    The Christmas holiday season arrived and with the pressure of outstanding customer queries. Learn how to holiday time customer service.

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    deadly sins of customer service

    December 9, 2022

    Deadly Sins of Customer Support Small Businesses Should Avoid

    Customer support can serve small businesses well when it’s not part of the business…

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    JS helpdesk vs Fluent Support

    December 7, 2022

    WordPress Helpdesk Comparison: Fluent Support VS JS HelpDesk

    Looking for JS Helpdesk alternative? Check out this Fluent Support VS JS Helpdesk WordPress helpdesk comparison and choose the best plugin!

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    objective of customer service

    November 29, 2022

    8 Customer Service Objectives Small Business Should Follow

    Need help determining your business customer service objectives? Or don’t know how to write customer service resume objectives? Read here!

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    best communication apps for customer service

    November 3, 2022

    Top Communication Apps for Stellar Customer Support

    Popular communication apps are changing customer support drastically. Learn which messaging apps are best for customer support operations!

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    Awesome Support alternative Fluent Support

    October 23, 2022

    Fluent Support VS Awesome Support: Which One is The Best Helpdesk for WordPress?

    Having second thoughts about deciding which WordPress helpdesk to use? Read full Fluent Support & Awesome Support comparison here!

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    excellent customer service line

    October 21, 2022

    14 Examples of Customer Service Phrases You Should Use (& Avoid)

    Positive customer service lines can change a bad conversation into good one. Learn which customer support phrases you should use & avoid!

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    customer feedback form template and example

    September 9, 2022

    How to Create a Customer Feedback Form That Actually Works

    Customer feedback form is important to collect customer data. Use these feedback form templates & examples to create a form that works!

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    customer service promise

    August 26, 2022

    How to Develop Customer Service Promise for Small Business

    Do you commit to the promise you give to your customer? If not, learn about customer service promise & why it’s important for your business!

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    customer engagement best practice

    August 25, 2022

    10 Customer Engagement Best Practices for Small Business

    Engaged customers are an asset for small business because they drive sales. Learn the best practice of customer engagement to increase sales!

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    customer onboarding guide

    August 12, 2022

    Guide to Customer Onboarding: Benefits, Examples, Strategy & Process for Small Business

    Seamless customer onboarding process is important for high customer retention and engagement. Learn how to create an effective one.

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    customer experience management strategy

    August 8, 2022

    6 Best Practices to Build a Solid Customer Experience Strategy in 2026

    Customer experience strategy is a new management approach companies take to reach high customer…

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    happy customer service

    July 22, 2022

    What is Customer Happiness and 11 Ways to Achieve It

    Customer happiness can bring loyal customers to your brand. But how you can organically make a customer happy? Read these 11 tips.

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    customer success manager job description & skills

    July 20, 2022

    What is a Customer Success Manager and What Do They Do?

    A customer success manager helps new customers with the onboarding process and get used…

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    customer retention strategies best practice

    June 16, 2022

    11 Customer Retention Strategies for Small Business

    Losing customers? Do not know what to do? Follow these 11 customer retention strategies to retain your existing customers and boost profit!

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    customer experience definition

    June 8, 2022

    What is Customer Experience & Why It’s Important? (And How to Measure It)

    Great customer experience with brands creates loyal customers. But what is customer experience? Learn about CX and how to measure it!

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    customer lifetime value

    June 4, 2022

    How to Calculate Customer Lifetime Value

    Ever wonder why some customers come back to your business again and again? Why…

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    ecommerce customer support

    May 29, 2022

    11 Ecommerce Customer Service Best Practices You Should Follow

    Struggling with customer satisfaction with your ecommerce store? Follow these best practice of ecommerce customer service and increase sales!

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    email etequettes and tips

    May 24, 2022

    Mastering Email Etiquette: 17 Rules and Tips for Professional Communication

    Email is the oldest digital communication tool used today. There are 4 billion daily…

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