Blog
Improve customer support efficiency and boost agent productivity effortlessly
Make tickets break up with stress — Flat 20% Discount on Fluent Support.
Make tickets break up with stress — Flat 20% Discount on Fluent Support.
Fluent Support 1.6.8: Freshdesk Migration, New Notifications & More Bug Fixes!
Fluent Support just got a lot better! In v1.6.8 we launched a
February 14, 2023
Understanding 17 Most Crucial Types of Customer Needs
We’ll dive into the types of customer needs, how to identify them
February 14, 2023
Customer Effort Score (CES): How to Measure + Examples & Calculator
A guide to Customer Effort Score (CES) with what it is, when
January 16, 2023
What is a Sales Budget with Template!
The ultimate guide to sales budgets: Everything you need to know about
January 13, 2023
Agent Experience: 5 Simple Steps to Get It Right
We’ll cover what Agent Experience really means, ways to elevate AX, the
January 9, 2023
Delegating Tasks: Do less to get more done
Delegating tasks is by far one of most underrated skills for upper
January 6, 2023
What Makes Fluent Support the Best WordPress Helpdesk in 2025?
What are the features that makes Fluent Support the best WordPress helpdesk?
December 30, 2022
Freshdesk Alternative: A Helpdesk That Actually Fits Your Needs
Fluent Support stands out as a powerful Freshdesk alternative with powerful tools
December 30, 2022
Customer Connection: 8 Strategies to Connect with Your Customers
Here, we will share practical tips and strategies for building a solid
December 27, 2022
How to Leverage Dark Data for Customer Support
Today, we’ll reveal the untapped potential of dark data and how you
December 20, 2022
Fluent Support’s 2022: A Year of Growth and Development
On the journey to becoming the best WordPress helpdesk plugin, how well
December 19, 2022
What even is a Customer Support Ticket?
Everything you need to know about customer support ticket and ticketing systems
December 16, 2022
Customer Advocacy: Meaning, Examples, Strategies, Framework
Here, we’ll be exploring customer advocacy and why & how businesses must
December 15, 2022
Customer Segmentation Models: How to Create and Use them
Customer segmentation models allow sorting, managing, and characterizing customers into easily identifiable
December 14, 2022
7 Best Awesome Support Alternatives to Choose as a Helpdesk Plugin
Here, we will show you some of the most popular Awesome Support
December 12, 2022
How to Handle Holiday Time Customer Service on Christmas Rush
The Christmas holiday season arrived and with the pressure of outstanding customer
December 10, 2022
Deadly Sins of Customer Support Small Businesses Should Avoid
Customer support can serve small businesses well when it’s not part of
December 9, 2022
What is Hybrid IT Support? Will it be a Good Option for Your Business?
Following the COVID-19 outbreak, the state of the global economy and health
December 8, 2022
WordPress Helpdesk Comparison: Fluent Support VS JS HelpDesk
Looking for JS Helpdesk alternative? Check out this Fluent Support VS JS
December 7, 2022
Difference between Sales and Customer Service
The difference between Customer service and Sales is a source of debate
December 6, 2022
12 Major Customer Service Challenges
Customer service is evolving and so are the challenges. Every team needs
December 2, 2022