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Make tickets break up with stress — Flat 20% Discount on Fluent Support.
Make tickets break up with stress — Flat 20% Discount on Fluent Support.
How to Calculate Customer Lifetime Value
Ever wonder why some customers come back to your business again and
June 4, 2022
What is Customer Acquisition Cost and Why it Matters?
Customer acquisition cost or CAC is a business metric similar to churn
June 3, 2022
11 Ecommerce Customer Service Best Practices You Should Follow
Struggling with customer satisfaction with your ecommerce store? Follow these best practice
May 29, 2022
Resolving Customer Complaints: Guide with Examples
Resolving customer complaints is an opportunity for your business to build trust
May 27, 2022
Fluent Support 1.5.6: New FluentCRM actions, Agent Bookmarks, Ticket merge and more!
Great news guys! Fluent Support 1.5.6 is finally out. Join us as
May 26, 2022
Mastering Email Etiquette: 17 Rules and Tips for Professional Communication
Email is the oldest digital communication tool used today. There are 4
May 24, 2022
Feature Benefit Selling: How to Sell Your Product or Service Effectively
“What customer problems are you going to solve?” Before spending money on
May 22, 2022
Customer Support Definition and Why it’s Important for Your Business
Customer support is changing day by day. Modern customer support is not
May 20, 2022
What is Email Piping and Why?
Emails are one of the core channels for support teams. Check out
May 17, 2022
10 Tips to Make a Website Customers Love
Your website is where your business lives, follow these tips to make
May 13, 2022
Different Types of Customers for any Business
No two customers are alike. That’s a fact. No matter what the
May 11, 2022
Customer Service Voice: The importance of tone of voice in customer service
“Handle them carefully, for words have more power than atom bombs.” —Pearl
May 2, 2022
What is Proactive Customer Support?
Find out everything you need to know about Proactive Customer Support and
April 28, 2022
Why Balancing Speed and Quality is Crucial for Customer Service Success
Speed and quality both play an important role in customer service. But
April 22, 2022
Customer Support: Help Desk Automation
Want to learn how you can use customer support automation to drive
April 12, 2022
12 Ways to Deliver Good Customer Service
Great customer service helps you create loyal customers. But how can you
April 7, 2022
“Happy to Help” and 5 alternatives!
In between Hollywood and your day-to-day social interactions, one thing is common.
April 4, 2022
8 Tips on How to Say No to Customers Professionally
Dealing with angry customers is everyday work for customer service and support
March 28, 2022
How to Reduce Customer Support Costs
Customer support is arguably one of the most intensive aspects of a
March 24, 2022
7 Actionable Tips to Reduce Customer Churn Rate
Business needs customers and no one love losing their customers. Companies rush
March 22, 2022
10 Must-Have Customer Service Skills in 2025
Customer service is the gateway that makes the final delivery of what
March 18, 2022