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3 AI Customer Experience (CX) Strategies No One Is Telling You [2026]
AI in customer experience is the next futuristic approach for businesses. Learn
March 10, 2026
10 Best Zendesk Alternatives to Scale Customer Support [2026]
Zendesk alternatives that are built to make customer service simple, effective and
March 6, 2026
Fluent Support 2.0.5: Dark Mode, GPT-5.2 Support, Performance Improvements, and Fixes
Fluent Support 2.0.5 introduces Dark Mode, GPT-5.2 support, read-only ticket permissions, performance
March 3, 2026
What is an SLA in a Support Ticket System?
Learn what an SLA in a support ticket system is, how it
March 3, 2026
6 Shopify Competitors for Different Business Models 2026
Learn about five Shopify competitors based on features and price to scale
March 2, 2026
FluentPlayer First Look: The Next-Generation Video Player Has Finally Come to WordPress
FluentPlayer is launching soon. Here is your first look at the newest
March 2, 2026
Help Desk vs Desktop Support [Explained]
Help desk vs desktop support: Learn how each role works, how they
February 27, 2026
How to Prioritize Tasks: A Practical Guide for Overwhelmed People
Learn practical frameworks to prioritize tasks, beat overwhelm, and focus on work
February 26, 2026
How to Handle a Customer Complaint Professionally
You opened a support ticket, and the customer is already upset. You
February 26, 2026
Is Helpdesk Software Only for IT Teams?
No, helpdesk isn’t only for IT. Customer service, HR, facilities, and other
February 26, 2026
How To Write An Out of Office Message (50+ Examples)
I once received 31 emails in three days from the same person.
February 24, 2026
Thank You for Your Business: Say It Like You Actually Mean It
Learn when “thank you for your business” works, how to make it
February 24, 2026
Someone Else’s Cloud Broke Your Customer Support Again
Your customers don’t know AWS failed. They just know you didn’t reply.
February 19, 2026
9 Best AI Agent Builders You Need to Try in 2026
Here are the best 9 AI agent builders: ChatGPT Agent, Stack AI,
February 17, 2026
Customer Service Communication: Essentials You Need to Know
Learn what customer service communication is, how information flows in support teams,
February 11, 2026
Fluent Support 2.0: A Complete Redesign for Modern Support Teams
Fluent Support 2.0; it’s a complete transformation of customer support. We’ve redesigned
February 5, 2026
50+ Best Canned Response Examples & Templates for Customer Support
Canned responses, also called saved replies or macros, are prewritten answer templates
February 5, 2026
What Is Contribution Margin? Definition, Formula, and Example
Learn contribution margin, the formula, and why it matters for pricing, break-even,
January 29, 2026
A Look Inside AuthLab Connect 2025
Inside AuthLab Connect 2025, a two day gathering with leadership discussions, team
January 29, 2026
Customer Service Prompting Guide 101 for Support Agents
Customer Service Prompting Guide 101 shows support agents exactly how to craft
January 28, 2026
Agentic AI vs Generative AI: What’s the Difference & How to Combine?
Generative AI is designed to create content, whereas Agentic AI is built
January 27, 2026