AI in customer experience, ai customer experience strategies

    3 AI Customer Experience (CX) Strategies No One Is Telling You [2026]

    AI in customer experience is the next futuristic approach for businesses. Learn

    March 10, 2026

    Zendesk Alternatives

    10 Best Zendesk Alternatives to Scale Customer Support [2026]

    Zendesk alternatives that are built to make customer service simple, effective and

    March 6, 2026

    Fluent Support 2.0.5

    Fluent Support 2.0.5: Dark Mode, GPT-5.2 Support, Performance Improvements, and Fixes

    Fluent Support 2.0.5 introduces Dark Mode, GPT-5.2 support, read-only ticket permissions, performance

    March 3, 2026

    SLA in a Support Ticket System

    What is an SLA in a Support Ticket System?

    Learn what an SLA in a support ticket system is, how it

    March 3, 2026

    Shopify competitors for different business model 2026

    6 Shopify Competitors for Different Business Models 2026

    Learn about five Shopify competitors based on features and price to scale

    March 2, 2026

    FluentPlayer Sneak Peek

    FluentPlayer First Look: The Next-Generation Video Player Has Finally Come to WordPress

    FluentPlayer is launching soon. Here is your first look at the newest

    March 2, 2026

    Helpdesk vs Desktop Support, Fluent Support Blog

    Help Desk vs Desktop Support [Explained]

    Help desk vs desktop support: Learn how each role works, how they

    February 27, 2026

    How to Prioritize Tasks, Featured Image, Fluent Support

    How to Prioritize Tasks: A Practical Guide for Overwhelmed People

    Learn practical frameworks to prioritize tasks, beat overwhelm, and focus on work

    February 26, 2026

    Customer Complaint, How to Handle a Customer Complaint Professionally

    How to Handle a Customer Complaint Professionally

    You opened a support ticket, and the customer is already upset.  You

    February 26, 2026

    Is Helpdesk Software Only for IT Teams?

    Is Helpdesk Software Only for IT Teams?

    No, helpdesk isn’t only for IT. Customer service, HR, facilities, and other

    February 26, 2026

    Out of office examples and templates

    How To Write An Out of Office Message (50+ Examples)

    I once received 31 emails in three days from the same person.

    February 24, 2026

    Thank you for your business

    Thank You for Your Business: Say It Like You Actually Mean It

    Learn when “thank you for your business” works, how to make it

    February 24, 2026

    Cloud Customer Support Outage

    Someone Else’s Cloud Broke Your Customer Support Again

    Your customers don’t know AWS failed. They just know you didn’t reply.

    February 19, 2026

    Best AI Agent Builders

    9 Best AI Agent Builders You Need to Try in 2026

    Here are the best 9 AI agent builders: ChatGPT Agent, Stack AI,

    February 17, 2026

    Customer Service Communication

    Customer Service Communication: Essentials You Need to Know

    Learn what customer service communication is, how information flows in support teams,

    February 11, 2026

    Fluent Support 2.0

    Fluent Support 2.0: A Complete Redesign for Modern Support Teams

    Fluent Support 2.0; it’s a complete transformation of customer support. We’ve redesigned

    February 5, 2026

    Canned responses templates, Saved replies, fluent support

    50+ Best Canned Response Examples & Templates for Customer Support

    Canned responses, also called saved replies or macros, are prewritten answer templates

    February 5, 2026

    What is Contribution Margin

    What Is Contribution Margin? Definition, Formula, and Example

    Learn contribution margin, the formula, and why it matters for pricing, break-even,

    January 29, 2026

    AuthLab-Connect-2025

    A Look Inside AuthLab Connect 2025

    Inside AuthLab Connect 2025, a two day gathering with leadership discussions, team

    January 29, 2026

    Customer Service Prompting Guide 101

    Customer Service Prompting Guide 101 for Support Agents

    Customer Service Prompting Guide 101 shows support agents exactly how to craft

    January 28, 2026

    Generative AI vs Agentic ai

    Agentic AI vs Generative AI: What’s the Difference & How to Combine?

    Generative AI is designed to create content, whereas Agentic AI is built

    January 27, 2026