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Is the Customer Always Right?
Customer is always right? Are they really? We took a look at
August 29, 2022
How to Develop Customer Service Promise for Small Business
Do you commit to the promise you give to your customer? If
August 26, 2022
10 Customer Engagement Best Practices for Small Business
Engaged customers are an asset for small business because they drive sales.
August 25, 2022
Fluent Support 1.6.1: LearnPress Integration, Split Tickets & More New Improvements!
Upgrade your customer support ticketing system with Fluent Support 1.6.1! With New
August 19, 2022
Customer Profitability Analysis: Definition, Formula, Benefits
Customer Profitability Analysis is one of the best ways to evaluate your
August 18, 2022
Keys to Building Lasting Customer Relations
Customer relations has been the buzzword for quite a while now. Yet
August 16, 2022
Guide to Customer Onboarding: Benefits, Examples, Strategy & Process for Small Business
Seamless customer onboarding process is important for high customer retention and engagement.
August 12, 2022
6 Best Practices to Build a Solid Customer Experience Strategy in 2026
Customer experience strategy is a new management approach companies take to reach
August 8, 2022
A Guide to Dealing with Abusive Customers
The “trend” right now is going the extra mile for the customers.
August 5, 2022
5 Steps to Building a Technical Support Team
Building a technical support team is tough if you don’t have the
July 29, 2022
What is Customer Happiness and 11 Ways to Achieve It
Customer happiness can bring loyal customers to your brand. But how you
July 22, 2022
What is a Customer Success Manager and What Do They Do?
A customer success manager helps new customers with the onboarding process and
July 20, 2022
Fluent Support 1.5.7: Global Customer Search, Customer Password Reset option and more!
Looking for the best helpdesk plugin for WordPress? Fluent Support 1.5.7 is
July 7, 2022
6 Ways to Use Data Analytics for Non-profits with Google Analytics
Donations are the lifeblood of a non-profit business. Get data analytics for
June 30, 2022
What is Average Handling Time in Customer Support?
Average handling time is one of the key metrics to measure the
June 24, 2022
What is Customer Focus: 5 Customer-Focused Brands in 2025!
The only thing changing faster than business strategies are the customer expectations
June 20, 2022
11 Customer Retention Strategies for Small Business
Losing customers? Do not know what to do? Follow these 11 customer
June 16, 2022
Customer Service Canned Responses for 2025
Customer service responses are your best way to improve retention and satisfaction
June 15, 2022
Scale your Business to 24-Hour Support
24-hour support is one of the toughest milestones a rapidly growing business
June 10, 2022
What is Customer Experience & Why It’s Important? (And How to Measure It)
Great customer experience with brands creates loyal customers. But what is customer
June 8, 2022
What Is Customer Satisfaction & How to Achieve It?
Customer satisfaction is the only reliable way to keep your customers coming
June 6, 2022