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Documentation

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Getting Started

3

How to Install & Activate Fluent Support
How to Install & Activate Fluent Support PRO
Deactivate Or Delete the Fluent Support

Business Management

14

Create Business Inbox Initially
Adding Multiple Business Inboxes
Creating Products to Categorize Tickets
Setup Customer Support Portal With Global Settings
Adding Support Staff/Agents
View & Manage Ticket Entries
File Attachment Regulations
Permission Management for Agents
Adding a Custom Ticket Submission Form
Ticket Form Customization
File Upload Integrations
Web-Based Settings In Business Inbox
Web and Email-Based Settings In Business Inbox
Customer Support Portal Dashboard

Productivity

19

Ticket Tags (Custom Tags)
Saved (Templated) Replies
Filtering, Sorting & Searching Tickets
Agent Specific Tickets (My Tickets)
Internal Notes
Bulk Action in Tickets
Creating A Ticket On Behalf Of The Customer
Custom Fields
Outgoing Webhook
Merge Tickets
Bookmark Tickets
Shortcodes
Split Reply in New Tickets
Frontend Agent Portal
Automatic Ticket Closing
Close Ticket Silently
Advanced Filter Fluent Support
Add More Attachments Type
Customize Your Customer Portal with Gutenberg Block

Activities & Reports

4

Dashboard Overview
Reports and Stats
Overall Activities
Dynamic Dashboard

Ticket Importer

4

Ticket Importer
HelpScout Ticket Migrator
Freshdesk (Freshworks) Ticket Migrator
Zendesk Ticket Migrator

Email Management

5

Managing Email Notifications
Auto-forward From Google Workspace (G Suite) to FluentSupport
Email Piping For Email-Based Support Tickets
Forward From Microsoft 365 Outlook Web Access (OWA)
Change Amazon Lambda Cloud Processing Service for Email Piping

Workflow/Automation

3

Workflows & Automations
Manual Workflow
Automatic Workflow

Ticket Management using Third Parties

4

Managing Tickets Using Slack
Managing Tickets using Telegram
Managing Tickets Using Discord
Managing Tickets using WhatsApp

Integrations

21

FluentCRM Integration
Easy Digital Downloads (EDD) Integration
LifterLMS Integration
LearnDash Integration
WooCommerce Integration
TutorLMS Integration
BuddyBoss Integration
WishList Member Integration
Restrict Content Pro Integration
Paid Membership Pro Integration
Fluent Forms Integration
Incoming Webhook
BetterDocs Integration
LearnPress Integration
Google reCAPTCHA Integration
Google Drive Integration
Dropbox Integration
MemberPress Integration
FluentBoards Integrations
Integration Statuses
SureTriggers Integration

AI-Powered Assistance

2

OpenAI Integration With Fluent Support
Features Of OpenAI Integration In Fluent Support

Change Log

1

Change Log

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Home
Docs
AI-Powered Assistance

AI-Powered Assistance

OpenAI Integration With Fluent Support
Features Of OpenAI Integration In Fluent Support

Fluent Support smoothly integrates with popular e-commerce, membership, CRM, and LMS apps.

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