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Auto-forward From Google Workspace (G Suite) to FluentSupport

This article will provide detailed guidelines on setting up automatic forwarding of all emails from a Google Workspace mailbox or Gmail address to Fluent Support.

Auto-Forward from Google Workspace to Fluent Support #

Before starting the procedure, ensure you have followed the first steps; setting up a new Business Inbox in Fluent Support and your Fluent Support Mailbox Address is ready.
To know the details of setting up a Business Inbox, check this Documentation.

Now to learn how to set up auto-forwarding from Google Workspace to Fluent Support, follow the steps with the screenshots below —

Go to your Gmail inbox, click on the Gear Icon located in the top right corner, and click on the See all settings option from the drop-down menu.

Open settings of Gmail Inbox

From Settings, click on Forwarding and POP/IMAP tab from the top menu.

Open Forwarding and POP/IMAP tab

Click on the Add a forwarding address button & a pop-up will appear asking for your forwarding address.

Enable Add a forwarding address

Now paste the Mailbox Email Address you got from the Email Piping settings of Fluent Support, and press the Next button.

Add the masked Email address

You should receive a confirmation email from Google in your Fluent Support Dashboard’s Tickets section. Click the link to confirm your forwarding address.

Confirm the email address

Again, go back to Forwarding and POP/IMAP tab under Gmail Settings, and enable email forwarding by selecting the option Forwarding a copy of incoming mail to.

Ensure the dropdown’s forwarding address is your Fluent Support Mailbox address.
And, don’t forget to press the Save Changes once you’re done editing your forwarding rule.

You can also choose what to do with the messages in your Gmail inbox. We recommend keeping a copy in the inbox, but it’s up to you.

Enable Forwarding a copy of incoming mail to option

That’s it! Your email forwarding is set and the mailbox is activated!
Now when anyone sends an email to your email address, a new ticket will be created in Fluent Support

Mailbox is activated

If you have any further questions, concerns, or suggestions, please do not hesitate to contact our @support team. Thank you.

Updated on November 11, 2024

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  • Features
    • All Features

      • Ticketing
      • Setting Up & Migration
      • Business
      • Agents
      • Power Usage

      MAKE YOUR SUPPORT BETTER

      AI-Powered

      Fluent Support + OpenAI = Faster replies, polished tone, better conversations

      Automation

      Automate support tasks with triggers, conditions, and predefined actions.

      Migration

      Migrate your helpdesk data to Fluent Support quickly, safely, and with total ease.

      Power user

      • Rest API
      • Incoming Webhook
      • Outgoing Webhook
      • Classes
      • Devs Documentation
      • Reports & Analytics

      WPManageNinja Contact Us Create a Support Ticket Join Our Community
  • Integrations
    • All Integrations

      Explore Integrations

      Unlock Fluent Support’s full potential with LMS, CRM, eCommerce integrations, and more.

      Fluent Suite Integration

      Fastest Form Builder Plugin for WordPress

      Email Marketing Automation Plugin

      Fastest WordPress Community Plugin

      WordPress Project Management Plugin

      WordPress payment and donation plugin

      Email Delivery Plugin for WordPress

      A New Era of eCommerce with WordPress (Coming Soon)

      COMMUNICATION APPS

      WhatsApp

      Telegram

      Slack

      Discord

      Third-party Automation

      n8n

      ZohoFlow

      SureTriggers

      See All


      WPManageNinja Contact Us Create a Support Ticket Join Our Community
  • Pricing
  • Resources
    • Learn & Progress

      All Blogs

      What's New

      Change log

      Customer Support

      E-commerce

      Small Business

      get inspired

      Women in Support

      Stories and insights of women shaping the support industry.

      Build Support Team

      Tips and strategies to hire, train, and scale your support team.

      Top IT Helpdesk

      Comparisons and insights on today’s leading IT helpdesk tools.

      Comic: Flashback

      Illustrated throwbacks showing Fluent Support’s journey and stories.

      Statistics

      Latest reports & statistics of the customer service industry.

      Free vs Pro

      A breakdown of features and differences between our free and pro plans.

      xcloud-logo

      Success Stories

      Customers who turned challenges into wins with Fluent Support

      Documentation

      Instructions to help you set up, customize, and get the most out of Fluent Support.


      WPManageNinja Contact Us Create a Support Ticket Join Our Community
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