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Getting Started

  • How to Install & Activate Fluent Support
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Business Management

  • Create Business Inbox Initially
  • Adding Multiple Business Inboxes
  • Creating Products to Categorize Tickets
  • Setup Customer Support Portal With Global Settings
  • Adding Support Staff/Agents
  • View & Manage Ticket Entries
  • File Attachment Regulations
  • Permission Management for Agents
  • Adding a Custom Ticket Submission Form
  • Ticket Form Customization
  • File Upload Integrations
  • Web-Based Settings In Business Inbox
  • Web and Email-Based Settings In Business Inbox
  • Customer Support Portal Dashboard

Productivity

  • Ticket Tags (Custom Tags)
  • Saved (Templated) Replies
  • Filtering, Sorting & Searching Tickets
  • Agent Specific Tickets (My Tickets)
  • Internal Notes
  • Bulk Action in Tickets
  • Creating A Ticket On Behalf Of The Customer
  • Custom Fields
  • Outgoing Webhook
  • Merge Tickets
  • Bookmark Tickets
  • Shortcodes
  • Split Reply in New Tickets
  • Frontend Agent Portal
  • Automatic Ticket Closing
  • Close Ticket Silently
  • Advanced Filter Fluent Support
  • Add More Attachments Type
  • Add and Customize Customer Portal using Gutenberg Block
  • Advanced Filter Save Search Feature
  • Agent Time Tracking
  • Navigate With the Keyboard Shortcut 

Activities & Reports

  • Dashboard Overview
  • Reports and Stats
  • Overall Activities
  • Dynamic Dashboard

Ticket Importer

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  • HelpScout Ticket Migrator
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Email Management

  • Managing Email Notifications
  • Auto-forward From Google Workspace (G Suite) to FluentSupport
  • Email Piping For Email-Based Support Tickets
  • Forward From Microsoft 365 Outlook Web Access (OWA)
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Workflow/Automation

  • Workflows & Automations
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Ticket Management using Third Parties

  • Managing Tickets Using Slack
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Integrations

  • FluentCRM Integration
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Change Log

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Change Log

  • Added: Product assignment to tickets in Workflow Actions.
  • Added: Support for custom field data in Outgoing Webhooks.
  • Improved: Click-to-copy shortcode functionality on the Global Settings page.
  • Improved: Smart code selection dropdown in Email Settings with click-to-insert functionality in WP Editor.
  • Improved: Dash icon updated.
  • Fixed: CSRF issue fixed on Report Export – nonce verification.
  • Fixed: Error during AI activity log cleanup.
  • Improved: After selecting the portal page, it now displays the page name along with the page ID.
  • Improved: Enhanced data validation when creating a customer through the “Create Ticket on Behalf of Customer” module.
  • Improved: Added a filter to control the display of bottom borders in email templates.
  • Fixed: Custom field “required” validation not working under certain conditions.
  • Fixed: Start date does not display correctly in the Paid Memberships Pro widget.
  • Fixed: Design conflict with the Blocksy theme in the customer portal.
  • Fixed: Translation issues across various modules.
  • Fixed: Agents unable to edit additional data fields.
  • Fixed: Custom fields do not render properly in the admin portal when creating a ticket on behalf of a customer.
  • Fixed: Selected product displayed as ID instead of name in view ticket module.
  • Fixed: Change customer option showed only the current customer ID instead of the full list.
  • Fixed: Workflow didn’t work when Fluent Community plugin was inactive.
  • Fixed: Attachment access issue on symlinked servers using realpath.
  • Added: Integration with Fluent Community. (Pro)
  • Added: Informational replies on admin ticket responses.
  • Added: Help Scout, Freshdesk & Zendesk Ticket Migration Now Available in Free Version.
  • Improved: Internal note functionality now works for closed tickets.
  • Improved: Responses in closed tickets can now be edited.
  • Fixed: Error message shown for the Priority field when the Product is required in the customer portal.
  • Fixed: Fatal error triggered by the Share Essentials weekly cron job.
  • Fixed: Customer responses not displaying in agent response stats within agent reports.
  • Fixed: Incorrect ticket response count shown in today’s stats.
  • Fixed: Broken media upload CSS in the page editor caused by the [ fluent_support_admin_portal ] shortcode.
  • Fixed: “Waiting For Reply” filter not working in advanced filtering.
  • Fixed: Responsive issues in the Agent Portal.
  • Fixed: Ticket status was not displaying correctly on the ticket view page in the customer portal.
  • Fixed: File types, quantity limits, and file sizes were not displaying correctly in the customer portal.
  • Fixed: Missing translations in the customer portal.
  • Fixed: Changes to ticket form configurations were not reflecting in the customer portal.
  • Fixed: Removed unnecessary API call on the customer portal page.
  • Fixed: Custom field not updating correctly via REST API.
  • Fixed: Issue with Fluent Form and Fluent CRM integration.
  • Fixed: Issues with updating actions in the workflow.
  • Fixed: Issue with conflicting forms in the customer portal’s registration and password reset process.
  • Improvement: Enhanced and refined the Customer Portal UI/UX.
  • Improvement: New block editor for the updated Customer Portal layout.
  • Improvement: Resume options for incomplete Freshdesk ticket migrations.
  • Fixed: Images pasted directly are deleted after some time.
  • Fixed: Unable to edit customers with no name in the customer list.
  • Fixed: Attachment issue when creating a ticket from Fluent Forms.
  • Fixed: Issue with unchecking agent permissions.
  • Fixed: Missing option to delete custom fields during creation.
  • Fixed: Creating an action in a workflow also creates a duplicate action.
  • Fixed: Advanced filter does not work when a multi-select option is selected.
  • Fixed: Unable to assign users to a new business box if the current one is restricted to agents.
  • Fixed: Product not displaying in WooCommerce widget.
  • Fixed: Conditional logic for custom fields not working properly when creating a ticket from the admin portal.
  • Fixed: Direct copy-paste of images was not functioning properly in multisite.
  • Fixed: Textdomain Consistency: Standardized all translation string textdomains across the plugin for better internationalization support.
  • Fixed: Enhanced Security: Implemented proper data escaping and improve overall plugin security.
  • Fixed: Media Protection: Reinforced security measures for attachment uploads by restricting direct access to image directories and implementing proper file path validation.
  • Added: Agent Time Tracking (Pro)
  • Added: Saved search (Pro)
  • Added: Keyboard Shortcuts
  • Fixed: Issue where the Customer Portal’s rich text editor reverted to a basic editor upon reload.
  • Fixed: Recaptcha functionality issue in the Customer Portal.
  • Fixed: WorkFlow action sequence title issue.
  • Fixed: Issue where embedded content appeared in preformatted form in the reply message after reloading.
  • Fixed: Compatibility issue with the Sequential Order Plugin.
  • Fixed: 404 error page not showing when an incorrect ticket number is entered in the ticket view URL.
  • Fixed: Error message displaying when the Customer Portal loads.
  • Fixed: Notes within a closed ticket becoming non-editable.
  • Fixed: Restricted agents being incorrectly assigned to a mailbox through the ticket dashboard’s bulk action feature.
  • Fixed: Email verification message translation and verification message hooks not functioning properly.
  • Hot-fix: Fixed issue with Activity logs cleanup
  • Added: Workflow action sequence (Pro)
  • Added: Direct paste image in WP Editor
  • Fixed: Required sign not visible for product options marked as required during ticket creation
  • Fixed: Reply button toggle option not working in the admin portal
  • Fixed: Issue with the route URL on the All Tickets page
  • Fixed: Filter not refreshing in the Customer Portal after clicking the (❌) icon in the search field
  • Fixed: OpenAI routing issue resolved
  • Fixed: CSS issue related to ticket filter theme in the Customer Portal
  • Fixed: Responsive issue on the view ticket page
  • Fixed: After importing tickets from another SaaS platform, the agent is imported but not synchronized with the system
  • Fixed – Email verification vulnerability issue in signup
  • Fixed – Customer portal ticket fetching vulnerability issue
  • Added – OpenAI integration
  • Added – Filters in the customer portal
  • Added – Email verification in the signup
  • Added – Two-factor authentication
  • Added – Ticket Preview on Side Pane
  • Fixed – Freshdesk Ticket Migration Issue
  • Fixed – Response message saving error in auto-close setting
  • Fixed – Data existing issue in “Create Customer Form”
  • Fixed – Shortcode Paste Issue
  • Fixed – Permission error in “Delete Tickets”
  • Fixed – Issue with email condition in the workflow trigger
  • Added – Activity Trends by Time of Day (Pro)
  • Added – Integration with Fluent Boards (Pro)
  • Added – Integrations Logs
  • Added – Upload ticket attachments to their respective ticket folders in Google Drive, organized accordingly (Pro)
  • Added – Duplicate or clone workflows (Pro)
  • Added – Required option in product field (Pro)
  • Fixed – If the site language is not set to English, the workflow always defaults to manual mode
  • Fixed – Inbox identifier css issue in all tickets table
  • Fixed – If anyone choose View dashboard and draft_reply then it will not show any tickets
  • Fixed – Freshdesk ticket migration issue
  • Fixed – Zendesk ticket migration issue
  • Fixed – Clicking the “Import Tickets” button in the ticket migration module opens multiple modals simultaneously
  • Fixed – Issue with Bookmark
  • Fixed – When the file name is too long, the file will not upload during ticket creation or in responses
  • Fixed – If a restriction is applied to a specific business box, it still appears on the dashboard
  • Fixed – MemberPress integration to show separate lists for recurring and non-recurring subscriptions
  • Fixed – The WooCommerce widget is not shown on the ‘View Customer’ page
  • Added – Restrict business boxes for specific agents
  • Added – Ticket search feature in customer portal
  • Added – MemberPress Integration
  • Added – Option to resume the migration process for the last incomplete ticket in Helpscout (Pro)
  • Added – Display the exact time of ticket or response creation upon hovering over it in the admin portal
  • Fixed – Attachment download issue in email piping
  • Fixed – BetterDocs integration issue
  • Fixed – Agent Only field isn’t displaying into the ticket
  • Fixed – Draft Reply approve button issue with attachment
  • Fixed – There is an issue with exporting the agent report time
  • Fixed – The Gravatar image link is causing a PHP 8.2 deprecated issue
  • Fixed – The issue with the “Enable Reply from Telegram” button in Telegram
  • Fixed – The Auto Close Settings are not saving
  • Fixed – Helpscout ticket migration issue
  • Fixed – When responding to emails in German, create a new ticket instead of replying.
  • Fixed – Notification integration settings issue
  • Fixed – Displaying an incorrect assigned agent name
  • Fixed – Links open in same tab issue
  • Fixed – Telegram reply issue
  • Fixed – Required functionality is not working in the conditional field
  • Fixed – Ticket status issue
  • Added – Trigger Fluent CRM automation within workflow (Pro)
  • Added – Agent feedback in ticket response (Pro)
  • Added – Agent permission for save response as draft
  • Added – New shortcode for agent title signature in the inbox settings
  • Added – Custom registration field using hooks
  • Fixed – Agent can assign ticket without permission
  • Fixed – The time duration displayed for ticket creation and response creation is inconsistent
  • Fixed – Open a new thread in email for every response created
  • Fixed – Translation issue
  • MySQL orderby security issue fixed
  • Improved File Upload
  • Improved UI
  • Fixed – Update and delete customer profile issue
  • Fixed – Reset avatar issue for customer and agent
  • Fixed – Ticket ID not included in outgoing webhook
  • Fixed – Update and delete issue in saved reply
  • Fixed – Ticket ID not included in outgoing webhook (Pro)
  • Fixed – Update and delete issue in saved reply (Pro)
  • Fixed – Time difference issue in saved reply (Pro)
  • Added – Gutenberg block editor support for customer portal
  • Added – Option to set additional fields in register form
  • Added – Agent assigns permission for support staff
  • Fixed – Added a few missing translations
  • Fixed – “not contain” condition does not work in the workflow
  • Fixed – Ticket delete button is only shown in the Pro version
  • Fixed – Freshdesk migrator issue fixing
  • Fixed – File upload and view issue for 3rd party
  • Improved – Ticket ordering in the customer portal
  • Improved – Implemented 404 page for invalid ticket id
  • Added – Option to delete ticket from inside view ticket
  • Added – Re-design permission page
  • Added – Report by Product(Pro)
  • Added – Report by Business Inbox(Pro)
  • Added – Support RTL email template
  • Fixed – Hide agent performance report from dashboard if the user doesn’t have permission
  • Fixed – Tickets page – search not working in some case
  • Fixed – Issue in Customer Fields required with conditions(Pro)
  • Fixed – Save as draft in reply ticket not working
  • Fixed – Manage Customer – upload avatar for customer not working
  • Fixed – Add media button is not working for wp-editor
  • Fixed – Attachment not working from email for 3rd party(Pro)
  • Fixed – The issues in inner sidebar while route changing
  • Fixed – Create ticket issue for required fields
  • Fixed – Edit button in draft mode
  • Fixed – Add cc or Discard cc button not showing
  • File Attachment view issue fixed
  • remove error_log for debugging
  • Added – Effortless draft mode and auto save functionality
  • Added – Option to set maximum file upload limit
  • Added – Option to set dedicated business box for webhook(Pro)
  • Added – Option to set as default business box
  • Added – Option to set business box in the customer portal shortcode
  • Added – Option to upload file in the ticket create form
  • Added – Business box added in the workflow action and condition list (Pro)
  • Added – Option to merge multiple tickets at the same time
  • Added – Summary by agent report on the dashboard
  • Added – Email CC support(Pro)
  • Added – Support file attachment upload in third party (Google Drive and Dropbox)(Pro)
  • Added – Zendesk migrator(Pro)
  • Fixed – Exception handled in route issue
  • Fixed – Edit reply issue
  • Fixed – Workflow action ordering issue (Pro)
  • Fixed – Custom field required in conditional form (Pro)
  • Fixed – Conditional form rendering issue (Pro)
  • Fixed – Ticket create using API endpoint (Pro)
  • Fixed – Freshdesk migrator issue (Pro)
  • More improvements
  • Added – Google reCAPTCHA support
  • Added – Custom field required or optional (Pro)
  • Added – Custom field in the workflow condition (Pro)
  • Added – Saved replies templates in auto ticket close module (Pro)
  • Added – Saved replies templates in the workflow (Pro)
  • Fixed – Fluent CRM widget missing issue (Pro)
  • Fixed – Ticket merge popup issue (Pro)
  • Fixed – Delete action of manual workflow (Pro)
  • More improvements
  • Added – Notify user when agent create a ticket on behalf of them
  • Added – Migrate Tickets from Freshdesk (Pro)
  • Added – Toggle to stop auto close bookmarked tickets (Pro)
  • Fixed – Custom fields issues while creating ticket from Fluent Forms
  • Fixed – Issue with Shortcode
  • Fixed – Issue on ticket close
  • Fixed – Issue with telegram reply (Pro)
  • Fixed – Support staff not assigned to ticket via workflow (Pro)
  • Fixed – Frontend agent portal issues (Pro)
  • More Bug Fixes and Improvements
  • Dynamic Dashboard
  • Agent assigned to Activity
  • Export Agent Summary Report (Pro)
  • JS HelpDesk Importer
  • Manual Workflow bug fixing( Bug)
  • Attachment does not send on the first response (Bug)
  • Help Scout Ticket Migrator (Pro)
  • Block user’s ticket not blocking issue fixed (Bug)
  • Filters not staying in place (Bug)
  • WooCommerce purchase history design changed (Improvement)
  • Activity Log Filters
  • Active Tickets for Products
  • Waiting Tickets stat on the Dashboard
  • Hourly Reports for tickets activity
  • New Trigger – Ticket Closed on Automation (Pro)
  • Close Ticket Silently (without triggering emails)
  • Migrate Tickets from Awesome Support
  • Migrate Tickets from SupportCandy
  • Fixed and Improvements of a few minor UI issues
  • Added Auto Close Ticket Module based on ticket inactivity days (Pro)
  • Improved Saved Replies [you can add more replies] (Pro)
  • Styling Improvements
  • Fixed a few minor issues on integrations
  • Fixed a few minor bugs regarding data sanitizations
  • Saved Replies issues Fixed
  • All external links are will open in a new tab
  • Auto Linking linkable contents
  • Create new ticket flow improved from the agent side
  • Added – Ticket create action in FluentCRM
  • Added – FluentCRM list on ticket sidebar
  • Added – Fluent Support ticket summary in WP Dashboard toolbar
  • Added – Fluent Support ticket summary in WP Dashboard toolbar
  • Added – Fluent Support summary WP Dashboard Widget
  • Fixed – Customer ticket creation page disappear on page reload
  • Improvement – Security
  • Improvement – Code Base
  • Added – Shortcode support in the workflow (Pro)
  • Added – LearnPress integration (Pro)
  • Added – Split reply to a new ticket (Pro)
  • Added – License status in EDD widget (Pro)
  • Added – Agent portal in frontend (Pro)
  • Added – Ticket closing feature from Slack and Telegram (Pro)
  • Added – Adding or removing ticket bookmark from the workflow (Pro)
  • Fixed – Email box setup issue on translated sites (Pro)
  • Fixed – WooCommerce customer guest purchase not displaying in WooCommerce widget (Pro)
  • Improvement – Security (Pro)
  • Improvement – Code Base (Pro)
  • Added Customer Logout Feature
  • Added Customer Password Reset Feature
  • Added Global Customer Searching on Ticket Creation on Behalf of Customer (Pro)
  • Added Template for Ticket Creation on Behalf of Customer (Pro)
  • Fixed WooCommerce Order Total Issue (Pro)
  • Fixed Text Encoding Issue on Email Piping (Pro)
  • Added Avatar Reset Feature
  • Improvement of Code Base
  • Improvement of Code Base
  • Fixed Image alignment issue in email template
  • Fixed Editor issue inside a modal popup
  • Added Ticket Merge System (Pro)
  • Added Ticket Watcher System (Pro)
  • Added Mailbox Check in Workflow (Pro)
  • Fixed Customer avatar doesn’t display in the customer portal
  • Fixed Customer WP Profile Update doesn’t Reflect in Fluent Support Customer Profile
  • Added FluentCRM List & Tag Check in Workflow (Pro)
  • Added FluentCRM List & Tag Attach & Detach in Workflow (Pro)
  • Fixed WooCommerce Multi Currency Issue (Pro)
  • Fixed WooCommerce Draft Product Display in Custom Fields (Pro)
  • Added GDPR compliance and WordPress Data-Export API
  • Added Today’s stats of tickets
  • Added Attachment support in the email notification- Added Ticket moving feature from one mailbox to another
  • Fixed Conflict while creating a ticket from agent-end in some specific servers
  • Added – Whatsapp integration via Twilio (Pro)
  • Added – Outgoing Webhook Integration in the workflow (Pro)
  • Added – Agents report filtering by a specific agent (Pro)
  • Added – Today’s stats of tickets (Pro)
  • Added – Send notification to 3rd party integrated notification system on agent assign (Pro)
  • Added – Ticket moving feature from one mailbox to another (Pro)
  • Fixed – Ticket created email notification not sending when creating a ticket via incoming webhook (Pro)
  • Added – Email notification on ticket assign
  • Added – Ticket priority selection in Fluent Forms integration
  • Added – Customer profile picture changing the option in agent area
  • Added – Customer registration on ticket creation from agent area
  • Added – WordPress user registration on ticket creation from agent area
  • Added – Plugin PHP API
  • Added – Ticket customer changing option from the agent dashboard
  • Added – Missing translations
  • Authentication Improvements
  • Fixed – Attachment issue
  • Fixed – Email notification not sent to the customer when an agent replies to a ticket
  • Authentication Improvements
  • Fixed – Attachment issue
  • Fixed – Email notification not sent to the customer when an agent replies to a ticket
  • Added – Ticket advanced filtering (Pro)
  • Added – Custom fields on Telegram integration (Pro)
  • Added – Incoming Webhook (Pro)
  • Added – Missing translations (Pro)
  • Fixed – Issues related to email piping (Pro)
  • Fixed – Email footer not sending to email notification (Pro)
  • Fixed – Discord Notification issues (Pro)
  • Fixed – Custom fields not saving when creating a ticket from the agent dashboard (Pro)

– Preview text issue fixed
– Support for Non-Latin chars
– Customer Delete Feature added

– File upload bug issue fixed
– Ticket priority display issue fixed fixed

– Fixed Registration shortcode

– Save notifications improvement
– Enforcing hook names convention
– The final release for the public launch

– UI & UX Improvements
– Added Signup and Login Form
– Fully Translation Ready

– UI Improvements
– Data Syncing Issue Fixed

– Remove Fluent Forms Dependencies
– Deep integration with FluentCRM
– UI Improvements

– Initial Release

Updated on August 25, 2025

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