The Customer Portal is intended for direct use by end-users where users can view & use the dashboard to submit tickets. This article will guide you through how the Customer Portal of Fluent Support can be used with all the available options.
Customer Portal #
To learn how you can use the customer portal with the help of its all available options, follow the steps with the screenshots below –
First, sign up or log in to the customer support portal and the Customer Portal Dashboard will open with all available options.
Remember, for sign-up, use a valid email as a verification code will be sent to the user email for confirmation, ensuring only valid emails can be used for sign-in.
All the options of the Customer Portal Dashboard are explained below:
Option A: Using this, you can filter which tickets (All, Opened, or Closed tickets) you want to see in your dashboard.
Option B: Using this button, you can create and submit your support tickets as many as you want.
Option C: Using this dropdown option, you can filter your tickets based on the Products.
Option D: With this, you can Sort your tickets in Ascending or Descending order based on Ticket ID, Title, & Created At options.
Option E: Using this search bar, you can search for any of your desired tickets by putting its title in the box.
Option F: Under this Conversation column, your all tickets will be listed.
Option G: Inside this Status column, you can see the Thread Counts and a few statuses (e.g., New, Active, and Closed) for each ticket.
Option H: Under this Date column, you can see the opening time of your tickets.
If you have any further questions, concerns, or suggestions, please do not hesitate to contact our @support team. Thank you.