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Customer Support Portal Dashboard

The Customer Portal is intended for direct use by end-users where users can view & use the dashboard to submit tickets. This article will guide you through how the Customer Portal of Fluent Support can be used with all the available options.

Customer Portal #

To learn how you can use the customer portal with the help of its all available options, follow the steps with the screenshots below – 

First, sign up or log in to the customer support portal and the Customer Portal Dashboard will open with all available options.

Remember, for sign-up, use a valid email as a verification code will be sent to the user email for confirmation, ensuring only valid emails can be used for sign-in.

Customer Support Portal Dashboard

All the options of the Customer Portal Dashboard are explained below:

A. Create Ticket: Using this button, users can create and submit as many support tickets as they want.

B. Logout: Using this button, users can logout from their customer support portal dashboard at any time. Remember, you can get the logout option, in two different ways. These are:

  1. Use Gutenberg Block: To get the logout option, you need to add the Customer Support Portal to your WordPress Site (desired page/post) using the Gutenberg Block. To learn how to add a Customer Portal using Gutenberg Block, read this Documentation.
  2. Use Shortcode: The second way to get the logout option in the Customer Portal Dashboard is to add the following Shortcode to your WordPress Site (desired page/post). To learn more details about adding a Customer Portal using Shortcode, read this Documentation.
[fluent_support_portal show_logout = yes]

C. Status Filter: Using this, users can filter which tickets they want to see in their dashboard based based on the available ticket stauses (e.g., All, Opened, or Closed tickets).

D. Product Filter: Using this dropdown option, users can filter their tickets based on the available Products.

E. Tickets Sorting: With this, users can Sort their tickets in Ascending or Descending order based on Ticket ID, Title, & Created At options.

F. Search Bar: Using this search bar, users can search for any of their desired tickets by putting its title in the box.

G. Conversation: Under this column, all tickets will be listed.

H. Date: Under this column, users can see the opening time of their tickets.

I. Status: Inside this column, users can see the ticket statuses (e.g., New, Active, and Closed) for each ticket.

J: Tickets Display Dropdown: Using the option, users can define per page how many tickets they want to see.

K: Pagination: Using this arrow option, users can scroll to different pages.

If you have any further questions, concerns, or suggestions, please do not hesitate to contact our @support team. Thank you.

Updated on March 20, 2025

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  • Features
    • All Features

      • Ticketing
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      MAKE YOUR SUPPORT BETTER

      AI-Powered

      Fluent Support + OpenAI = Faster replies, polished tone, better conversations

      Automation

      Automate support tasks with triggers, conditions, and predefined actions.

      Migration

      Migrate your helpdesk data to Fluent Support quickly, safely, and with total ease.

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      • Rest API
      • Incoming Webhook
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      WPManageNinja Contact Us Create a Support Ticket Join Our Community
  • Integrations
    • All Integrations

      Explore Integrations

      Unlock Fluent Support’s full potential with LMS, CRM, eCommerce integrations, and more.

      Fluent Suite Integration

      Fastest Form Builder Plugin for WordPress

      Email Marketing Automation Plugin

      Fastest WordPress Community Plugin

      WordPress Project Management Plugin

      WordPress payment and donation plugin

      Email Delivery Plugin for WordPress

      A New Era of eCommerce with WordPress (Coming Soon)

      COMMUNICATION APPS

      WhatsApp

      Telegram

      Slack

      Discord

      Third-party Automation

      n8n

      ZohoFlow

      SureTriggers

      See All


      WPManageNinja Contact Us Create a Support Ticket Join Our Community
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  • Resources
    • Learn & Progress

      All Blogs

      What's New

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      Customer Support

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      get inspired

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      Stories and insights of women shaping the support industry.

      Build Support Team

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      Top IT Helpdesk

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      Comic: Flashback

      Illustrated throwbacks showing Fluent Support’s journey and stories.

      Statistics

      Latest reports & statistics of the customer service industry.

      Free vs Pro

      A breakdown of features and differences between our free and pro plans.

      xcloud-logo

      Success Stories

      Customers who turned challenges into wins with Fluent Support

      Documentation

      Instructions to help you set up, customize, and get the most out of Fluent Support.


      WPManageNinja Contact Us Create a Support Ticket Join Our Community
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