Web and Email-Based (Mailbox) business inbox allow customers to create support tickets both from the website and email. This article will explain the functionalities of web and email-based business (mailbox) settings in Fluent Support. Read the article accordingly to understand what these settings do.

Web and Email-Based (Mailbox) Settings of Business Inbox #

To learn how Web and Email-Based (Mailbox) settings work, follow the steps with the screenshots below —

Go to Business Inboxes from the Fluent Support Dashboard, select the business inbox you kept Web and Email-Based (Mailbox), and click on View Settings.

You will find Inbox Settings, Email Settings, and Email Piping to set your Web and Email-Based (Mailbox).

Inbox Settings #

This setting also works exactly in the same process as Web-Based Settings of Business Inbox.
So, to know more about how to use this Inbox setting, check this Documentation.

But, you need to complete the Email Piping settings first to activate your email-based business inbox. To know the process for Email Piping, check this Documentation.

Email Settings #

This setting also works exactly in the same process as Web-Based Settings of Business Inbox.
So, to know more about how to use this Email Settings, check this Documentation.

Email Piping #

To activate your Email-based Business Inbox, you need to complete the Email Piping first.
So, to know the process for Email Piping, check this Documentation.

If you have any further questions, concerns, or suggestions, please do not hesitate to contact our @support team. Thank you.