Skip to content

Better support, fewer sighs. Grab a flat 20% discount on Fluent Support

Fluent Support logo
  • FeaturesExpand
    • All Features

      • Ticketing
      • Setting Up & Migration
      • Business
      • Agents
      • Power Usage

      MAKE YOUR SUPPORT BETTER

      AI-Powered

      Fluent Support + OpenAI = Faster replies, polished tone, better conversations

      Automation

      Automate support tasks with triggers, conditions, and predefined actions.

      Migration

      Migrate your helpdesk data to Fluent Support quickly, safely, and with total ease.

      Power user

      • Rest API
      • Incoming Webhook
      • Outgoing Webhook
      • Classes
      • Devs Documentation
      • Reports & Analytics

      WPManageNinja Contact Us Create a Support Ticket Join Our Community
  • IntegrationsExpand
    • All Integrations

      Explore Integrations

      Unlock Fluent Support’s full potential with LMS, CRM, eCommerce integrations, and more.

      Fluent Suite Integration

      Fastest Form Builder Plugin for WordPress

      Email Marketing Automation Plugin

      Fastest WordPress Community Plugin

      WordPress Project Management Plugin

      WordPress payment and donation plugin

      Email Delivery Plugin for WordPress

      A New Era of eCommerce with WordPress (Coming Soon)

      COMMUNICATION APPS

      WhatsApp

      Telegram

      Slack

      Discord

      Third-party Automation

      n8n

      ZohoFlow

      SureTriggers

      See All


      WPManageNinja Contact Us Create a Support Ticket Join Our Community
  • Pricing
  • ResourcesExpand
    • Learn & Progress

      All Blogs

      What's New

      Change log

      Customer Support

      E-commerce

      Small Business

      get inspired

      Women in Support

      Stories and insights of women shaping the support industry.

      Build Support Team

      Tips and strategies to hire, train, and scale your support team.

      Top IT Helpdesk

      Comparisons and insights on today’s leading IT helpdesk tools.

      Comic: Flashback

      Illustrated throwbacks showing Fluent Support’s journey and stories.

      Statistics

      Latest reports & statistics of the customer service industry.

      Free vs Pro

      A breakdown of features and differences between our free and pro plans.

      xcloud-logo

      Success Stories

      Customers who turned challenges into wins with Fluent Support

      Documentation

      Instructions to help you set up, customize, and get the most out of Fluent Support.


      WPManageNinja Contact Us Create a Support Ticket Join Our Community
  • Pricing Calculator
  • Account
Buy Now

Better support, fewer sighs. Grab a flat 20% discount on Fluent Support

Fluent Support logo

Getting Started

  • How to Install & Activate Fluent Support
  • How to Install & Activate Fluent Support PRO
  • Deactivate Or Delete the Fluent Support

Business Management

  • Create Business Inbox Initially
  • Adding Multiple Business Inboxes
  • Creating Products to Categorize Tickets
  • Setup Customer Support Portal With Global Settings
  • Adding Support Staff/Agents
  • View & Manage Ticket Entries
  • File Attachment Regulations
  • Permission Management for Agents
  • Adding a Custom Ticket Submission Form
  • Ticket Form Customization
  • File Upload Integrations
  • Web-Based Settings In Business Inbox
  • Web and Email-Based Settings In Business Inbox
  • Customer Support Portal Dashboard

Productivity

  • Ticket Tags (Custom Tags)
  • Saved (Templated) Replies
  • Filtering, Sorting & Searching Tickets
  • Agent Specific Tickets (My Tickets)
  • Internal Notes
  • Bulk Action in Tickets
  • Creating A Ticket On Behalf Of The Customer
  • Custom Fields
  • Outgoing Webhook
  • Merge Tickets
  • Bookmark Tickets
  • Shortcodes
  • Split Reply in New Tickets
  • Frontend Agent Portal
  • Automatic Ticket Closing
  • Close Ticket Silently
  • Advanced Filter Fluent Support
  • Add More Attachments Type
  • Add and Customize Customer Portal using Gutenberg Block
  • Advanced Filter Save Search Feature
  • Agent Time Tracking
  • Navigate With the Keyboard Shortcut 

Activities & Reports

  • Dashboard Overview
  • Reports and Stats
  • Overall Activities
  • Dynamic Dashboard

Ticket Importer

  • Ticket Importer
  • HelpScout Ticket Migrator
  • Freshdesk (Freshworks) Ticket Migrator
  • Zendesk Ticket Migrator

Email Management

  • Managing Email Notifications
  • Auto-forward From Google Workspace (G Suite) to FluentSupport
  • Email Piping For Email-Based Support Tickets
  • Forward From Microsoft 365 Outlook Web Access (OWA)
  • Change Amazon Lambda Cloud Processing Service for Email Piping

Workflow/Automation

  • Workflows & Automations
  • Manual Workflow
  • Automatic Workflow

Ticket Management using Third Parties

  • Managing Tickets Using Slack
  • Managing Tickets using Telegram
  • Managing Tickets Using Discord
  • Managing Tickets Using WhatsApp

Integrations

  • FluentCRM Integration
  • Easy Digital Downloads (EDD) Integration
  • LifterLMS Integration
  • LearnDash Integration
  • WooCommerce Integration
  • TutorLMS Integration
  • BuddyBoss Integration
  • WishList Member Integration
  • Restrict Content Pro Integration
  • Paid Membership Pro Integration
  • Fluent Forms Integration
  • Incoming Webhook
  • BetterDocs Integration
  • LearnPress Integration
  • Google reCAPTCHA Integration
  • Google Drive Integration
  • Dropbox Integration
  • MemberPress Integration
  • FluentBoards Integrations
  • Integration Statuses
  • SureTriggers Integration  
  • FluentCommunity Integration

AI-Powered Assistance

  • OpenAI Integration With Fluent Support
  • Features Of OpenAI Integration In Fluent Support

Change Log

  • Change Log
View Categories
  • Home
  • Docs
  • Productivity
  • Advanced Filter Fluent Support

Advanced Filter Fluent Support

Advanced Filter in Fluent Support allows you to filter your tickets in advanced ways i.e., filtering tickets by setting different conditions. This article will guide you through the whole process.

Advanced Filter #

To learn how to use Advanced Filter in Fluent Support, follow the steps with the screenshots below —

First, go to your Fluent Support and click on Tickets.

Tickets from Fluent Support dashboard

Now go to your desired ticket section from My Tickets, All Tickets, Unassigned, or Bookmarks.

All ticket sections

Enable the Advanced Filter toggle to activate the feature, and the advanced choices will appear.

Advanced Filter toggle

To begin, click the + Add button, and several Data Properties will appear in a popup.

+ Add button

Now, you can use these three properties to set conditions for advanced ticket filtering.

Three properties

Click on + And to set another condition with the previous condition that you already set.

 + And button

Or, click on + Or if you want to set conditions against the previous ones you already set.

 + Or button

You can delete any specific condition by clicking the Delete Icon. Or, you can clear all the conditions by clicking the Clear button.

Delete Icon or Clear button

To run your conditions, always press the Filter button after completing the settings.

Filter button

Properties And Their Items To Set Conditions #

In the “Advanced Filter” feature, you will get three general properties and lots of items inside the properties to set your conditions for filtering your tickets in an advanced way.

These are — Tickets, Customer, and Agent.

Three categories

The properties shown in the screenshot above are explained below —

1. Tickets #

Inside the “Tickets” properties, you will get several items to set your values for advanced filtering. And these are —

Tickets

A brief explanation of the Items shown in the screenshot above is given below —

  • Title: The title of the ticket.
  • Content: All the things that are written on the ticket.
  • Conversation Content: Participants refer to the topics discussed as conversational content.
  • Status: This indicates if the ticket is new, active, or closed.
  • Client Priority: The client determines the client’s priority based on his problem.
  • Admin Priority: The admins who handle Fluent Support determine this priority.
  • Tags: Agents of Fluent Support can assign any Tags based on their preference.
  • Products: The name of the ticket’s product.
  • Waiting for Reply: The waiting Tickets are currently awaiting a response.
  • Assigned Agent: An assigned agent will filter the Assigned Agent category.
  • Ticket Mailbox: The mailbox represents the normal, medium, or critical ticket.
  • Ticket Created: You will discover a customizable option and a calendar for choosing a certain date in the ticket that has been created.
  • Last Response: Last responded ticket.
  • Customer Waiting From: Customer queue tickets.
  • Last Agent Response: The last agent who responded.
  • Last Customer Response: The last Customer who responded to the ticket.

2. Customer #

Inside the “Customer” properties, you will get several items to set your values for advanced filtering. And these are —

Customer

A brief explanation of the Items shown in the screenshot above is given below —

  • First Name: The contact’s first name.
  • Last Name: The contact’s last name.
  • Email: Contact’s email address
  • Address Line 1: The primary address field and also the minimum or default address information of the contact.
  • Address Line 2: An extra field for address details.
  • City: The contact’s city.
  • State: The contact’s state.
  • Postal Code: Information about the contact’s postal code.
  • Phone: Client’s phone number or mobile number.

3. Agent #

Inside the “Agent” properties, you will get several items to set your values for advanced filtering. And these are —

Agent

A brief explanation of the Items shown in the screenshot above is given below —

  • First Name: The agent’s first name.
  • Last Name: The agent’s last name.
  • Email: The email address of the agent

You can use all the above properties and their items to set values for filtering your tickets in an advanced way.

Set Conditions #

To learn how to set conditions for advanced filtering, follow the steps with the screenshots below —

Once you click on the + Add or + And button, you will see a box with a dropdown.

+ Add or + And button

In this box, you will get a List of Default Conditions based on the value that you’ve selected.

For example, in the screenshot you can see, I selected the “Ticket Created” item under the “Tickets” property and I got the default conditions list. Now I can set any one of the conditions according to needs.

List of default conditions

You can set any conditions from the given list according to your needs by using the Dropdown option as well.

For example, here I select the Ticket property, the Title item (where I put “Fluent Form” as value), and then the Includes condition. In this case, the filtering includes only those tickets that have Fluent Form words inside their title and appear on my ticket dashboard.

Advanced Filtered Ticket

By following the same process, you set as many conditions as you want to filter your tickets.

If you have any further questions, concerns, or suggestions, please do not hesitate to contact our @support team. Thank you.

Updated on May 20, 2025

What are your Feelings

  • Happy
  • Normal
  • Sad
  • Facebook
  • X
  • LinkedIn
  • Pinterest
Saved (Templated) Replies
Table of Contents
  • Advanced Filter
  • Properties And Their Items To Set Conditions
    • 1. Tickets
    • 2. Customer
    • 3. Agent
  • Set Conditions
Fluent Support logo

Fluent Support smoothly integrates with popular e-commerce, membership, CRM, and LMS apps.

Weekly Email Newsletter

weekly newsletter
We won't send you spam. Unsubscribe at any time.

  • Facebook
  • Instagram
  • Twitter
  • LinkedIn
  • YouTube

Get Help

  • Automation
  • Migration
  • Comparison
  • Free Vs Pro
  • Documentation
  • REST API Doc
  • Developers
  • Brand
  • Support
  • Report a Security Issue

Integration

  • OpenAI Tools
  • WooCommerce
  • Easy Digital Downloads
  • FluentCRM
  • Fluent Forms
  • Slack
  • Telegram
  • WhatsApp
  • Discord
  • Tutor LMS

Resources

  • Success Stories
  • New
  • CS Trends 2024
  • Fluent Support 101
  • Blog
  • Mission and Vision
  • About Us
  • Terms & Conditions
  • Privacy Policy
  • Email Piping Data Policy
  • Contact

Our Products

  • FluentCommunity
  • Ninja Tables
  • Fluent Forms
  • FluentCRM
  • FluentBooking
  • WP Social Ninja
  • Paymattic
  • AzonPress
  • FluentSMTP
  • FluentBoards
  • FluentSnippets
  • FluentAffiliate

© 2025 Fluent Support


Drop Your Info & Grab the Discount
FreshDesk Migration Form
  • Features
    • All Features

      • Ticketing
      • Setting Up & Migration
      • Business
      • Agents
      • Power Usage

      MAKE YOUR SUPPORT BETTER

      AI-Powered

      Fluent Support + OpenAI = Faster replies, polished tone, better conversations

      Automation

      Automate support tasks with triggers, conditions, and predefined actions.

      Migration

      Migrate your helpdesk data to Fluent Support quickly, safely, and with total ease.

      Power user

      • Rest API
      • Incoming Webhook
      • Outgoing Webhook
      • Classes
      • Devs Documentation
      • Reports & Analytics

      WPManageNinja Contact Us Create a Support Ticket Join Our Community
  • Integrations
    • All Integrations

      Explore Integrations

      Unlock Fluent Support’s full potential with LMS, CRM, eCommerce integrations, and more.

      Fluent Suite Integration

      Fastest Form Builder Plugin for WordPress

      Email Marketing Automation Plugin

      Fastest WordPress Community Plugin

      WordPress Project Management Plugin

      WordPress payment and donation plugin

      Email Delivery Plugin for WordPress

      A New Era of eCommerce with WordPress (Coming Soon)

      COMMUNICATION APPS

      WhatsApp

      Telegram

      Slack

      Discord

      Third-party Automation

      n8n

      ZohoFlow

      SureTriggers

      See All


      WPManageNinja Contact Us Create a Support Ticket Join Our Community
  • Pricing
  • Resources
    • Learn & Progress

      All Blogs

      What's New

      Change log

      Customer Support

      E-commerce

      Small Business

      get inspired

      Women in Support

      Stories and insights of women shaping the support industry.

      Build Support Team

      Tips and strategies to hire, train, and scale your support team.

      Top IT Helpdesk

      Comparisons and insights on today’s leading IT helpdesk tools.

      Comic: Flashback

      Illustrated throwbacks showing Fluent Support’s journey and stories.

      Statistics

      Latest reports & statistics of the customer service industry.

      Free vs Pro

      A breakdown of features and differences between our free and pro plans.

      xcloud-logo

      Success Stories

      Customers who turned challenges into wins with Fluent Support

      Documentation

      Instructions to help you set up, customize, and get the most out of Fluent Support.


      WPManageNinja Contact Us Create a Support Ticket Join Our Community
  • Pricing Calculator
  • Account