Fluent Support allows the support agents to Bookmark their tickets to find them easily on the dashboard or to request another agent to look at a ticket. This article will guide you through the whole process of doing it.
Bookmarks #
To learn how you can Bookmark your tickets using Fluent Support, follow the steps with the screenshots & GIF below —
First, go to your Fluent Support and click on Tickets
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Now go to your desired ticket section from My Tickets, All Tickets, Unassigned, or Bookmarks
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Open the specific ticket you want to bookmark and click on the Three dot Icon next to the mailbox option.
Now, select Add Bookmark and a popup page will appear on the top.
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You can assign single or multiple support staff to the ticket using the dropdown list. After selecting the support staff, click the Add button and the ticket will be bookmarked & stored under the Bookmarks section on the left sidebar.
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The support staff (agents) will also be bookmarked on the right side of that ticket.
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You can add more support staff (agents) by clicking on the +
Plus Icon.
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If you have any further questions, concerns, or suggestions, please do not hesitate to contact our @support team. Thank you.