Email Piping: Email Based Support Ticket

In order to set up Email Piping, you must add a new business inbox as an Email-Based Channel. You can set multiple business inboxes in Fluent Support.

  • First, navigate to the Business Settings and click the button – Add New Business Inbox on the top-right. A modal will pop up where you have to enter a name for your Inbox, the Email address from which you want to send emails, and select the option – Email Based (MailBox).
Add Business Inbox
Add Business Inbox

  • After creating a Business Inbox, click on the green View Settings button within the Business account and head over to the Email Piping settings.
  • Check the option to agree to the terms and conditions of the Fluent Support email parsing and then click the button – Get Piping Email Details.
Email piping settings
Get Piping Email Details

  • A mailbox email will be issued from Fluent Support that you have to use to set up auto-forwarding of your emails from other email addresses.
Mailbox Email Fluent Support
Mailbox Email

  • The Next step is to set an Email forward or redirect from your Email provider or Host. Depending on the Email provider that you are using, you can set up a forwarder as per the instructions.

Please note that after you have set the Email forwarding, a verification email will be sent, which will actually create a new support Ticket. So check recent tickets to get the verification code for your email forwarding settings.

We have listed a few examples below –

Forward or redirect from an Email Provider #

Forward or redirect from a Host #

After you have set an auto-forward, your mailbox will be active.