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Frontend Agent Portal

Fluent Support allows its Agents to view the Front End of the entire Support Portal ( i.e., you want your Agents to have access to see only the Front End of the Support Portal, not the Back End ). This article will guide you through the process of doing it.

To view the Front End Agent Portal, you must have the Fluent Support Pro Add-on installed and activated on your WordPress site. To learn how to install and activate the Fluent Support Pro Add-on, click here.

Front End Agent Portal #

To learn how to view the frontend agent portal, follow the steps with screenshots below —

Agents can view the Frontend page of the Fluent Support Portal using this Shortcode.

[fluent_support_admin_portal]

Additionally, you have to change the Base URL of your Agent Support Portal by adding the following code to your child theme’s functions.php file or using any code snippet plugin.

We recommend you use the FluentSnippets the high-performance file-based custom code Snippets Plugin.


add_filter('fluent_support/portal_admin_base_url', function($url){ $url = 'https://your-forntend-support-page-fullurl/#/'; return $url; });

It’s necessary to change the base URL because when you get notifications, the ticket view link will be generated from this base URL; by default, it’s the admin site URL.

Remember when using the above-mentioned shortcode, Use your Site’s URL.

You can also add this snippet to your main theme’s functions.php file. But, using the child theme’s functions.php or a code snippet plugin is recommended. Otherwise, this snippet will be overwritten when you update your main theme.

Your Front End Agent Portal will appear as the screenshot shown below —

Preview of Front End Agent Portal

If you have any further questions, concerns, or suggestions, please do not hesitate to contact our @support team. Thank you.

Updated on November 11, 2024

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  • Features
    • All Features

      • Ticketing
      • Setting Up & Migration
      • Business
      • Agents
      • Power Usage

      MAKE YOUR SUPPORT BETTER

      AI-Powered

      Fluent Support + OpenAI = Faster replies, polished tone, better conversations

      Automation

      Automate support tasks with triggers, conditions, and predefined actions.

      Migration

      Migrate your helpdesk data to Fluent Support quickly, safely, and with total ease.

      Power user

      • Rest API
      • Incoming Webhook
      • Outgoing Webhook
      • Classes
      • Devs Documentation
      • Reports & Analytics

      WPManageNinja Contact Us Create a Support Ticket Join Our Community
  • Integrations
    • All Integrations

      Explore Integrations

      Unlock Fluent Support’s full potential with LMS, CRM, eCommerce integrations, and more.

      Fluent Suite Integration

      Fastest Form Builder Plugin for WordPress

      Email Marketing Automation Plugin

      Fastest WordPress Community Plugin

      WordPress Project Management Plugin

      WordPress payment and donation plugin

      Email Delivery Plugin for WordPress

      A New Era of eCommerce with WordPress (Coming Soon)

      COMMUNICATION APPS

      WhatsApp

      Telegram

      Slack

      Discord

      Third-party Automation

      n8n

      ZohoFlow

      SureTriggers

      See All


      WPManageNinja Contact Us Create a Support Ticket Join Our Community
  • Pricing
  • Resources
    • Learn & Progress

      All Blogs

      What's New

      Change log

      Customer Support

      E-commerce

      Small Business

      get inspired

      Women in Support

      Stories and insights of women shaping the support industry.

      Build Support Team

      Tips and strategies to hire, train, and scale your support team.

      Top IT Helpdesk

      Comparisons and insights on today’s leading IT helpdesk tools.

      Comic: Flashback

      Illustrated throwbacks showing Fluent Support’s journey and stories.

      Statistics

      Latest reports & statistics of the customer service industry.

      Free vs Pro

      A breakdown of features and differences between our free and pro plans.

      xcloud-logo

      Success Stories

      Customers who turned challenges into wins with Fluent Support

      Documentation

      Instructions to help you set up, customize, and get the most out of Fluent Support.


      WPManageNinja Contact Us Create a Support Ticket Join Our Community
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